OPERATIONAL DEFECT DATABASE
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Document VersionRelease DateDetails2May 2, 2023Added IML Event example to the second scenario.1April 11, 2023Original Document Release.When a replacement drive backplane is installed in any of the servers mentioned in the Hardware Platforms Affected section below, the following may occur:Drive will not be detected.ORDrive may be recognized, but will show as NON-Authentic when it was Authentic before the part replacement.IML Event example:Slot X Smart Array - Drive could not be authenticated as genuine drive. Smart Array will not control the LEDs: Port X Box Y Bay ZORDrives may be difficult to fully seat all the way or latch into the drive bays.This occurs because the smart carrier backplane may come with covers over the pins, as shown in the following picture:
Any of the HPE server platforms mentioned in the Hardware Platforms Affected section below, configured with any of the Smart Carrier backplanes.
To resolve the issue, remove the plastic cover from the smart carrier pins next to each drive socket on the backplane prior to installing the backplane.RECEIVE PROACTIVE UPDATES: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL:HPE Email Preference Center.NAVIGATION TIP:For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to theNavigation Tips document.SEARCH TIP:For hints on locating similar documents on HPE.com, refer to theSearch Tips document.
Operating Systems Affected:Not Applicable
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