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On an HPE system with HPE Integrated Lights-Out 5 (iLO 5) firmware v3.17 or v3.18, Restore operations from a backup may fail with the on-screen message "The file could not be restored. Verify you are using the correct file and try again."A sample UI screenshot of the message is shown below:
Any HPE ProLiant server running iLO 5 firmware v3.17 through v3.18.
Update to iLO 5 firmware v3.19. The backup files created in iLO 5 firmware v3.17 and v3.18 not functioning has been fixed in iLO 5 firmware v3.19.Note: Refer to the Release notes for additional information.https://support.hpe.com/hpesc/public/docDisplay?docId=sd00007713en_us&page=GUID-E7A54CB8-EDF7-4448-820A-11105176A143.htmlAs a workaround, if required, downgrade the iLO to firmware v3.19 and perform backup/restore.To download iLO 5 firmware, perform the following steps:Click the following link:http://www.hpe.com/support/ilo5The page should refresh to display the "DRIVERS AND SOFTWARE" tab and the components that support the selected product. From the "DRIVERS AND SOFTWARE" expandable filter menus on the left side of the page:For further filtering if needed - Select the specific Operating System from the Operating Environment.Locate and select theHPE Integrated Lights-Out 5 firmware version 3.19.For more important information, review the Release Notes tab.Click theDownloadbutton.
Operating Systems Affected:Not Applicable
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