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OPERATIONAL DEFECT DATABASE
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On any HPE Synergy compute modules with Red Hat Enterprise Linux (RHEL) or SUSE Linux Enterprise Server updates installed, a Converged Network Adapter may halt and HPE OneView may display the following error message: "The adapter in Mezzanine Slot X is present but reported incomplete or invalid configuration data." This issue is considered rare; it can potentially occur when performing the following steps: Assign a server profile in OneView. Power the compute module on. After the OS is booted, the RHEL OS is put in a suspended state when a power option is selected, "Momentary Press" in HPE Integrated Lights-Out (iLO) is selected, OR the "Momentary Press" is selected to power off: After the system is fully suspended, the "Press and hold" power option in iLO or the power action "Press and hold" in OneView is clicked: The "Press and hold" power off will force a shutdown of the compute module after a few seconds. Due to a network adapter driver and OS interaction issue, the network adapter driver may attempt to capture diagnostic data before it completely shuts down. If during this time, the system's power is cut off, the network adapter may be in a halted state for much longer than intended. By default, all supported Linux Operating Systems have a Suspend Mode function enabled if the GNOME GUI is installed. When the power button is pressed or the Chassis Power Soft operation is used from the ipmitool on a system running RHEL, the GNOME graphics console will suspend instead of initiating a graceful shutdown. This will also occur when using the Momentary Press power option in the Integrated Lights-Out (iLO). Some devices do not support the Suspend Mode, e.g., the adapters listed below in the Scope, which can cause the OneView error message to appear in some instances. After the server issue occurs, OneView will place the compute module in an "Unmanaged" or "Profile Error" state upon refreshing or re-applying the server profile in OneView. Then the error message, "The adapter in Mezzanine Slot X is present but reported incomplete or invalid configuration data" will be seen on the Server Hardware page in OneView. The error message is a OneView issue because the port map is not populating after a server refresh:
Any HPE Synergy Compute Modules managed by HPE OneView and running Red Hat Enterprise Linux (RHEL) 7, 8.x or SUSE Linux Enterprise Server 15, with any of the following network adapters installed: HPE Synergy 4820C 10/20/25Gb Converged Network Adapter HPE Synergy 6810C 25/50Gb Ethernet Adapter HPE Synergy 6820C 25/50Gb Converged Network Adapter Note : Windows and VMware ESXi OS versions will be able to shut down the server via HPE Integrated Lights-Out (iLO) or HPE OneView. For more reference information, see CA c05384324 on suspending rather than shutting down a server in Linux 7 and how to work around it.
The issue will be corrected with OS drivers in a future release of HPE Synergy Software Packs (SSP). As a workaround, it is possible to recover the server(s) in a suspended state to a working state by performing an e-fuse reset or removing and reinserting the server. For an e-fuse reset, use the Electronic Fuse (e-fuse) command to disconnect power to the server, without physically removing or inserting the server. Perform the following steps: Access the Maintenance Console. Enter a command such as the following: efuse (deviceBay | interconnectBay | managerBay | applianceBay)<enclosure-name | enclosure-uuid> <bay-number> For more information, refer to HPE OneView 6.6 User Guide for HPE Synergy. Power the server on until the Power-On Self-Test (POST) is completed. Refresh server hardware in OneView. Power the server off. Re-apply the server profile. In some cases, even after an e-fuse reset, the system will not recover to a managed state and be unable to power on or apply a profile. If the system does not recover with an e-fuse reset, this is due to OneView not populating the port map after a server refresh. Physical removal and re-insertion of the compute module may be needed. This issue will be corrected in a future OneView release. This advisory will be updated when additional solutions become available. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.