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While installing smart components for HPE NVMe Solid State Disk (SSD) drives, the console terminal may display the following error message:"Flashing Device xx:x:x <slot> of type 4 failed to flash"ORWhile installing smart components for HPE NVMe Solid State Disk (SSD) drives using HPE SUM, the SUM GUI may display the following error message:"Exit Status: 7Direct flash failedDevice Drive xx:x:x (slot) of type 4 failed to flashA fatal error occurred. See engineering log for details."However, the messages will be false and can be safely ignored.
When installing the 4ICDHPK1, 4ICRHPK3, 4ICSHPK4, MPK7625Q, MPK76H5Q, or EPK76H3Q firmware versions for Microsoft Windows Server 2016, 2019, 2022, Red Hat Enterprise Linux (RHEL) 7, 8, 9, SUSE Linux Enterprise Server 12, 15 or VMware ESXi 7.0 with any of the following supported HPE NVMe Solid State Disk (SSD) drive models:VO001000KWJSE, VO002000KWJSF, VO004000KWJSH, VT004000KWJSU, MO001600KWJSN and MO003200KWJSQ - 4ICDHPK1VO002000KWVVC, VO004000KWVUR, MO001600KWVUU, MO003200KWVUV and MO006400KWVVA - 4ICRHPK3ET000750KWJTF, EO000750KWTXC and EO000375KWJUC - 4ICSHPK4MZXLR800HBHQ-000H3, MZXLR1T6HBJR-000H3, MZXLR3T2HBLS-000H3, MZXLR6T4HALA-000H3, MZXLR12THALA-000H3, MZXLR960HBHQ-000H3, MZXLR1T9HBJR-000H3, MZXLR3T8HBLS-000H3, MZXLR7T6HALA-000H3 and MZXLR15THALA-000H - MPK7625QMZXL5800HBHQ-000H3, MZXL51T6HBJR-000H3, MZXL53T2HBLS-000H3, MZXL56T4HALA-000H3, MZXL512THALA-000H3, MZXL5960HBHQ-000H3, MZXL51T9HBJR-000H3, MZXL53T8HBLS-000H3, MZXL57T6HALA-000H3 and MZXL515THALA-00H3 - MPK76H5QMZPLJ1T6HBJR-000H3, MZPLJ3T2HBJR-000H3 and MZPLJ6T4HALA-000H3 - EPK76H3Q
The error messages are false and safe to ignore, because the firmware will actually flash the SSD drives and complete successfully.To confirm the firmware update, the flashed version can be observed by accessing the HPE Integrated Lights-Out (iLO) GUI after a reboot is completed.ORTo access information, use the UEFI System Utilities GUI. Open the UEFI/System ROM interface console and selectSystem Utilities. It is the main screen in the UEFI menu-driven interface.AfterSystem Utilitiesopens, the menu options forSystem Configurationwill display. On the BIOS/Platform Configuration (RBSU), theEmbedded Applicationsoptions are available to use in accessingFirmware Updateinformation. (Or from this point, launch an iLO Remote Console session to locate it.)Note: Refer toUEFI System Utilities User Guide for HPE ProLiant Gen10, ProLiant Gen10 Plus Servers, and HPE Synergyfor more information on viewing firmware version(s).
Operating Systems Affected:Not Applicable
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