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On any HPE ProLiant platform configured with Broadcom NX1 Gigabit Ethernet NIC firmware version v20.19.51, an update error occurs when performing a remote Service Pack for ProLiant (SPP) update via OneView and COM, and is also affected when executing firmware updated manually in the System Configuration (RBSU):This issue occurs because of a firmware image mapping error over FMP on Broadcom NX1 NICs for remote Service Pack for ProLiant (SPP) update or manually in the System Configuration (RBSU)When this issue occurs, the exception can also be seen in the iLO event log.
Any of the following, in the scenario described above:Broadcom BCM5720 Ethernet 1Gb 2-port BASE-T LOM Adapter for HPEBroadcom BCM5719 Ethernet 1Gb 4-port Base-T Adapter for HPEBroadcom BCM5719 Ethernet 1Gb 4-port Base-T OCP3 Adapter for HPE
Update the NIC firmware by Service Pack for ProLiant offline mode or update the NIC firmware to v20.22.41(and later) by flashing the individual component according to the operating OS for each specific server:After version v20.22.41 has been installed, the firmware update will function when performing remote Service Pack for ProLiant (SPP) or manually in the System Configuration (RBSU)Software Details - Broadcom NX1 Online Firmware Upgrade Utility for Linux x86_64 | HPE SupportSoftware Details - Broadcom NX1 Online Firmware Upgrade Utility for VMware | HPE SupportSoftware Details - Broadcom NX1 Online Firmware Upgrade Utility for Windows Server x64 Editions | HPE SupportORIf the above method is not feasible, another option is detailed below:Flash the NIC firmware to another NIC firmware version using the following specific SPP version.For Gen11:Patch bundle for Gen11 SPP 2023.04.00.00:https://support.hpe.com/connect/s/softwaredetails?language=es&softwareId=MTX_7affe2f7416f4db484b3d8541d&tab=releaseNotesFor Gen10:Patch bundle for Gen10 SPP 2023.03.00.00:https://support.hpe.com/connect/s/softwaredetails?language=es&softwareId=MTX_9470b133d9ff4bd1929126d49f&tab=releaseNotesDocument VersionRelease DateDetails6February 10, 2025Updated Resolution with additional information/options5July 11, 2023Updated document with additional information4June 26, 2023Updated title and added clarifying information to the Resolution, updated a link in the Resolution3January 24, 2022Updated document with additional clarifying information2December 20, 2022Updated document with additional information and the permanent fix1July 11, 2022Original document release
Operating Systems Affected:OS Independent
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