OPERATIONAL DEFECT DATABASE
...
...
Document VersionRelease DateDetails2August 10, 2022The Resolution section has been updated with the firmware version containing the solution.1October 04, 2021Original document release.For any Synergy compute modules configured with 4820C/6820C CNAs, in rare instances, HPE OneView may display the alert shown below."Unable to apply a profile to the server hardware.ResolutionEnsure network connectivity to the server is available. Try applying the profile again."This issue may occur when the following steps have been performed sequentially:Powered off all compute modules.Unassigned all Server Profiles from the compute modules.Removed Logical Enclosures.Re-added the Logical Enclosures.Reassigned all Server Profiles to the compute modules.This issue may also occur when repeatedly removing and re-adding connections within a Server Profile.Additionally, the following alert may be displayed during the Operating System boot up:"An error has occurred on connection <connection number>. Interconnect <interconnect name> interconnect <interconnect bay> port <port number> subport <subport number> is not an active member of the link aggregation group <group name>."
In the scenario described above, any Synergy compute modules with either of the following CNAs running any firmware versions prior to 8.55.31:HPE Synergy 4820C 10/20/25Gb Converged Network AdapterHPE Synergy 6820C 25/50Gb Converged Network Adapter
To avoid this issue, install CNA firmware version 8.55.31 (or later). Firmware version 8.55.31 has been included in HPE Synergy Service Pack (SSP) 2022.02.01. These versions can be found in theHPE Synergy Software Releasespage.If this issue has already occurred, reapply the Server Profile on the affected compute modules.Note:Reapplying the Server Profile may have to be performed several times to solve the issue.RECEIVE PROACTIVE UPDATES: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL:HPE Email Preference CenterNAVIGATION TIP:For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to theNavigation Tips document.SEARCH TIP:For hints on locating similar documents on HPE.com, refer to theSearch Tips document.
Operating Systems Affected:Not Applicable
No external links available for this bug
Click on a version to see all relevant bugs
Hewlett Packard Enterprise Integration
Learn more about where this data comes from
Bug Scrub Advisor
Streamline upgrades with automated vendor bug scrubs
BugZero Enterprise
Wish you caught this bug sooner? Get proactive today.
