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OPERATIONAL DEFECT DATABASE
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On any HPE ProLiant Gen8 server or an HPE ProLiant DL580 Gen9 server configured with any of the HPE Smart Array Controllers with firmware 5.02 (or later) listed in the Scope section below, with write cache enabled or SmartCache enabled using 4 GB cache modules; the cache may be temporarily disabled in less than a minute and the Cache module board status is tmpDisable when the server sets up the OneView or the iLO SNMP type of management capability. When this occurs, SNMP traps are regularly received every 48 or 50 hours due to battery charge. In addition, no IML errors are logged. Example of SNMP TRAP TRAP, SNMP v1, community emcsnmp .1.3.6.1.4.1.232 Enterprise Specific Trap (3038) Uptime: 2 days, 1:49:19.00 .1.3.6.1.2.1.1.5.0 = STRING: emcdsh-esxi2. .1.3.6.1.4.1.232.11.2.11.1.0 = INTEGER: 8 .1.3.6.1.4.1.232.3.2.2.1.1.20.1 = STRING: "Slot 1" .1.3.6.1.4.1.232.3.2.2.1.1.2.1 = INTEGER: sa-p830(68) .1.3.6.1.4.1.232.3.2.2.2.1.1.1 = INTEGER: 1 .1.3.6.1.4.1.232.3.2.2.2.1.11.1 = STRING: "PCZEN0ARH6Y0E2" .1.3.6.1.4.1.232.3.2.2.2.1.12.1 = INTEGER: 4194304 .1.3.6.1.4.1.232.3.2.2.2.1.2.1 = INTEGER: tmpDisabled(4) .1.3.6.1.4.1.232.3.2.2.2.1.5.1 = INTEGER: capacitorChargeLow(21) TRAP, SNMP v1, community emcsnmp .1.3.6.1.4.1.232 Enterprise Specific Trap (3038) Uptime: 2 days, 1:50:35.00 .1.3.6.1.2.1.1.5.0 = STRING: emcdsh-esxi2. .1.3.6.1.4.1.232.11.2.11.1.0 = INTEGER: 8 .1.3.6.1.4.1.232.3.2.2.1.1.20.1 = STRING: "Slot 1" .1.3.6.1.4.1.232.3.2.2.1.1.2.1 = INTEGER: sa-p830(68) .1.3.6.1.4.1.232.3.2.2.2.1.1.1 = INTEGER: 1 .1.3.6.1.4.1.232.3.2.2.2.1.11.1 = STRING: "PCZEN0ARH6Y0E2" .1.3.6.1.4.1.232.3.2.2.2.1.12.1 = INTEGER: 4194304 .1.3.6.1.4.1.232.3.2.2.2.1.2.1 = INTEGER: enabled(3) .1.3.6.1.4.1.232.3.2.2.2.1.5.1 = INTEGER: invalid(2) Example of OneView 29477 ciDebug Cache module board status is now tmpDisabled for board located in Slot 0. Do one or more of the following Allow 2 hours to complete charge / Install energy pack / Verify energy pack cable and controller backup power cable are well seated / Match energy pack to number of loads / Update firmware / Replace energy pack. 29479 ciDebug Cache module board status is now enabled for board located in Slot 0. Do one or more of the following Allow 2 hours to complete charge / Install energy pack / Verify energy pack cable and controller backup power cable are well seated / Match energy pack to number of loads / Update firmware / Replace energy pack. 29477 ciDebug Cleared OK None [Customer information] Cache module board status is now tmpDisabled for board located in Slot 0. Do one or more of the following Allow 2 hours to complete charge / Install energy pack / Verify energy pack cable and controller backup power cable are well seated / Match energy pack to number of loads / Update firmware / Replace energy pack. 2020-10-20 15:18:44.018 System 2020-10-20 15:18:44.018 [Customer information] [Customer information] 29479 ciDebug Cleared OK None [Customer information] Cache module board status is now enabledfor board located in Slot 0. Do one or more of the following Allow 2 hours to complete charge / Install energy pack / Verify energy pack cable and controller backup power cable are well seated / Match energy pack to number of loads / Update firmware / Replace energy pack. 2020-10-20 15:19:36.703 System 2020-10-20 15:19:36.703 [Customer information] [Customer information]
Any HPE ProLiant Gen8 server or an HPE ProLiant DL580 Gen9 server configured with any of the following HPE Smart Array Controllers with firmware version 5.02 (or later) with a 4 GB cache module: HPE Smart Array P430/4GB FBWC 12Gb 1-port Int SAS Controller (698530-B21) HPE Smart Array P431/4GB FBWC 12Gb 2-ports Ext SAS Controller (698532-B21) HPE Smart Array P830/4GB FBWC 12Gb 2-ports Int PCIe x8 SAS Controller (698533-B21) HPE Smart Array P830i/4GB FBWC 12Gbps SAS controller (Embedded Controller on HPE ProLiant DL580 Gen8/Gen9 servers)
The SNMP Traps reported are benign and they do not impact the system functionality. These SNMP Traps repeat every 48 or 50 hours, so they can be ignored. The standard practice is to apply a filter to ignore the snmp traps by using a third party software. Refer to the following URL as an example: Simple Network Management Protocol (SNMP) Notification Filter and Notification Recipient Configuration on 300 Series Managed Switches Notes: Using the example above, if there is an existing issue, valid battery failure events can be logged in the Integrated Management Log (IML), for example: 1829-Slot 0 Drive Array - Please replace Cache Module Battery Pack. Caching will be enabled once the Battery Pack has been replaced and charged There is no plan from HPE to resolve this condition, as this is not affecting the product functionality. Disclaimer: One or more of the links above will take you outside the HPE website. HPE is not responsible for content outside of its domain. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: Proactive Updates Subscription Form. NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.