OPERATIONAL DEFECT DATABASE
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Document Version Release Date Details 2 05/05/2021 Updated the Scope to correct the part numbers. 1 04/21/2021 Original Document Release. IMPORTANT : The firmware update detailed below is considered a critical fix and is required to prevent the issue described below. HPE strongly recommends immediate application of this critical fix. Neglecting to perform the required action could leave the server in an unstable condition. By disregarding this notification and not performing the recommended resolution, the customer accepts the risk of incurring future related errors. Certain SSD drive models may enter and exit idle power mode more often than they should and this may lead to a large number of Drive Reset events that are logged by the operating system (OS). Additionally, the system may stall/stop and the Integrated Management Log (IML) will report an Uncorrectable Machine Check Exception (UMCE) along with an Uncorrectable PCI Express Error pointing to the NVMe drive: "Critical CPU Hardware 03/17/2021 18:14:56,283: Uncorrectable Machine Check Exception (Processor 2, APIC ID 0x00000020, Bank 0x00000006, Status 0xFB800000'00000E0B, Address 0x00000000'00000000, Misc 0x00000000'85000000). ACTION:Update the system firmware. If the issue persists, contact support. Critical PCI Bus Hardware 03/17/2021 18:16:06,284: Uncorrectable PCI Express Error Detected. Slot 6 (Segment 0x0, Bus 0x85, Device 0x0, Function 0x0). ACTION:Update the firmware of the failing device. If the issue persists, replace the device."
Affected models include Add In Cards (AIC - PCIe boards) and Small From Factor U.3 (SFF) drives. AIC - firmware versions prior to EPK74H3Q are affected: 1.6TB MZPLJ1T6HBJR-000H3 Mixed Use AIC HHHL 3.2TB MZPLJ3T2HBJR-000H3 Mixed Use AIC HHHL 6.4TB MZPLJ6T4HALA-000H3 Mixed Use AIC HHHL U.3 SFF drives - affected firmware varies by model: For model numbers beginning with "MZXL", firmware versions prior to MPK73H5Q are affected: 800GB MZXL5800HBHQ-000H3 1.6TB MZXL51T6HBJR-000H3 3.2TB MZXL53T2HBLS-000H3 6.4TB MZXL56T4HALA-000H3 12TB MZXL512THALA-000H3 960GB MZXL5960HBHQ-000H3 1.9TB MZXL51T9HBJR-000H3 3.8TB MZXL53T8HBLS-000H3 7.6TB MZXL57T6HALA-000H3 15TB MZXL515THALA-000H3 For model numbers beginning with "MO00" or "VO00", firmware versions prior to HPK5 are affected: 1.6TB MO001600KWZQP 3.2TB MO003200KWZQQ 1.92TB VO001920KWZQR 3.84TB VO003840KWZQT
Upgrade the firmware components using the download hyperlinks for each platform: Linux Online NVMe SSD Flash Component for Linux (x64) - MZXL5800HBHQ-000H3, MZXL51T6HBJR-000H3, MZXL53T2HBLS-000H3, MZXL56T4HALA-000H3, MZXL512THALA-000H3, MZXL5960HBHQ-000H3, MZXL51T9HBJR-000H3, MZXL53T8HBLS-000H3, MZXL57T6HALA-000H3 and MZXL515THALA-00H3 Drive Online NVMe SSD Flash Component for Linux (x64) - MZPLJ1T6HBJR-000H3, MZPLJ3T2HBJR-000H3 and MZPLJ6T4HALA-000H3 Drives Online NVMe SSD Flash Component for Linux (x64) - MO001600KWZQP and MO003200KWZQQ Drives Online NVMe SSD Flash Component for Linux (x64) - VO001920KWZQR and VO003840KWZQT Drives Windows Online NVMe SSD Flash Component for Windows (x64) - MZXL5800HBHQ-000H3, MZXL51T6HBJR-000H3, MZXL53T2HBLS-000H3, MZXL56T4HALA-000H3, MZXL512THALA-000H3, MZXL5960HBHQ-000H3, MZXL51T9HBJR-000H3, MZXL53T8HBLS-000H3, MZXL57T6HALA-000H3 and MZXL515THALA-0 Drives Online NVMe SSD Flash Component for Windows (x64) - MZPLJ1T6HBJR-000H3, MZPLJ3T2HBJR-000H3 and MZPLJ6T4HALA-000H3 Drives Online NVMe SSD Flash Component for Windows (x64) - MO001600KWZQP and MO003200KWZQQ Drives Online NVMe SSD Flash Component for Windows (x64) - VO001920KWZQR and VO003840KWZQT Drives VMware Online NVMe SSD Flash Component for VMware ESXi - MZXL5800HBHQ-000H3, MZXL51T6HBJR-000H3, MZXL53T2HBLS-000H3, MZXL56T4HALA-000H3, MZXL512THALA-000H3, MZXL5960HBHQ-000H3, MZXL51T9HBJR-000H3, MZXL53T8HBLS-000H3, MZXL57T6HALA-000H3 and MZXL515THALA-00H3 Drive Online NVMe SSD Flash Component for VMware ESXi - MZPLJ1T6HBJR-000H3, MZPLJ3T2HBJR-000H3 and MZPLJ6T4HALA-000H3 Drives Online NVMe SSD Flash Component for VMware ESXi - MO001600KWZQP and MO003200KWZQQ Drives Online NVMe SSD Flash Component for VMware ESXi - VO001920KWZQR and VO003840KWZQT Drives RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: Proactive Updates Subscription Form. NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
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