OPERATIONAL DEFECT DATABASE
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Document VersionRelease DateDetails205-14-2021The Resolution section has been updated with the firmware version containing the solution.110-28-2020Original document release.On HPE Gen10/Gen10 Plus platforms with certain HPE Smart Array SR Gen10 Controllers, if controller firmware version 2.03 (or earlier) is updated to versions 2.62 up to 3.21, logical drives may become inaccessible. The Resolution section below includes required steps to regain access to the logical drives and data.This issue occurs when there are multiple SmartCache logical drives configured on a single SmartCache Array (512e SSD). To determine if a system is configured in this manner, perform either of the following:SSA GUI method:Open the Smart Storage Administrator (SSA)Select Cache Manager under the Tools menuCheck the SmartCache Array configurationNote:In the above example, there are two SmartCache logical drives (Cache for LD 1 and Cache for LD 2) configured under the SmartCache Array.ORSSA CLI method:ssacli controller all showssacli controller slot=X ld all show
In the scenario described above, any HPE Gen10/Gen10 Plus platforms configured with any of the following controllers:HPE Smart Array E208e-p SR Gen10 (8 External Lanes/No Cache) 12G SAS PCIe Plug-in ControllerHPE Smart Array E208i-a SR Gen10 (8 Internal Lanes/No Cache) 12G SAS Modular LH ControllerHPE Smart Array E208i-c SR Gen10 (8 Internal Lanes/No Cache) 12G SAS Modular ControllerHPE Smart Array E208i-p SR Gen10 (8 Internal Lanes/No Cache) 12G SAS PCIe Plug-in ControllerHPE Smart Array P204i-b SR Gen10 (4 Internal Lanes/1GB Cache) 12G SAS Modular ControllerHPE Smart Array P204i-c SR Gen10 (4 Internal Lanes/1GB Cache) 12G SAS Modular ControllerHPE Smart Array P408e-m SR Gen10 (8 External Lanes/2GB Cache) 12G SAS Mezzanine ControllerHPE Smart Array P408e-p SR Gen10 (8 External Lanes/4GB Cache) 12G SAS PCIe Plug-in ControllerHPE Smart Array P408i-a SR Gen10 (8 Internal Lanes/2GB Cache) 12G SAS Modular ControllerHPE Smart Array P408i-c SR Gen10 (8 Internal Lanes/2GB Cache) 12G SAS Modular ControllerHPE Smart Array P408i-p SR Gen10 (8 Internal Lanes/2GB Cache) 12G SAS PCIe Plug-in ControllerHPE Smart Array P416ie-m SR Gen10 (8 Int 8 Ext Lanes/2GB Cache) 12G SAS Mezzanine ControllerHPE Smart Array P816i-a SR Gen10 (16 Int Lanes/4GB Cache/SmartCache) 12G SAS Modular LH ControllerHPE Smart Array P816i-a SR Gen10 (16 Internal Lanes/4GB Cache/SmartCache) 12G SAS Modular ControllerIn the scenario described above, the following HPE StoreEasy models are affected:HPE StoreEasy 1460 16TB SATA StorageHPE StoreEasy 1460 32TB SATA StorageHPE StoreEasy 1460 8TB SATA StorageHPE StoreEasy 1660 16TB SAS StorageHPE StoreEasy 1660 32TB SAS StorageHPE StoreEasy 1660 64TB SAS StorageHPE StoreEasy 1660 Performance StorageHPE StoreEasy 1660 Storage
This issue has been resolved in HPE Smart Array SR Gen10 Controller firmware version 3.53 (or later).If multiple SmartCache logical drives are configured on a single SmartCache Array (512e SSD),DO NOTupdate HPE Smart Array SR Gen10 Controller firmware to versions 2.62 up to 3.21.If this issue has occurred, perform the following steps:Downgrade controller firmware to v1.65.Update the controller firmware to v3.53 (or later), and perform the mandatory system reboot.HPE Smart Array SR Gen10 Controller firmware v1.65 and v3.53 can be found in the Revision History tab of the following links:Windows (x64)Linux (x64)VMware ESXiRECEIVE PROACTIVE UPDATES: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL:Proactive Updates Subscription Form.NAVIGATION TIP:For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to theNavigation Tips document.SEARCH TIP:For hints on locating similar documents on HPE.com, refer to theSearch Tips document.
Operating Systems Affected:Not Applicable
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