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HPE StoreEver 1/8 G2 Tape Autoloaders, HPE StoreEver MSL2024, MSL3040, MSL4048, MSL6480 and MSL8096 Tape Libraries can reach the command timeout limits with the Micro Focus Data protector's default timeouts.The HPE library motion command timeouts should be set to 30 Minutes.
This issue affects HPE StoreEver 1/8 G2 Tape Autoloaders, HPE StoreEver MSL2024, MSL3040, MSL4048, MSL6480, and MSL8096 Tape Libraries being used with Micro Focus Data Protector software.
HPE recommends that the HPE StoreEver MSL library and drive firmware are on the latest versions. Additionally, HPE recommends that the tape and HBA drivers are also on versions supported in theStoreEver support matrix.Change the read element and move command timeout values in the omnirc file to 1,800 seconds (30 Minutes). Do this on any server that is zoned to see the library. See the following instructions:A new install of Micro Focus Data Protector Software does not have an omnirc file. Check in the following folders for the default location for the file:HP-UX and Linux: /opt/omni/.omnircWindows 2012, 2012R2, 2019: C:\programdata\omniback\omnircIf there is no omnirc file, the omnirc.tmpl file can be copied to omnirc.Open the omnirc file and put the following lines at the bottom of the file:# Modifying the Read Element Status Command timeout (seconds) to 30 Minutes# Default is 60 seconds but is not long enough to get behind any motion commands.OB2RELSTATSLEEP=1800# Modifying the Move Command timeout (microseconds) to 30 minutes# Default is 4 minutes, but it is not long enough to get behind any motion commands.OB2SCTLMOVETIMEOUT=1800000# Modifying the Mode Sense timeout to 230 seconds.OB2MODESENSETIMEOUT=230NOTE: On Windows, for the omnirc file to be used, it is important to ensure the filename is only omnirc, and not omnirc.txt. To check this at the command prompt, "cd" to the omnirc file directory (for example C:\programdata\omniback\omnirc\) and rundir. Ensure there is no .txt extension to the file. If there is an extension to the filename, runrename omnirc.txt omnircto name the file correctly.On Windows, these changes to the omnirc file do not require Micro Focus Data Protector Software to be restarted for these changes to be active.On Linux, use the following commands to stop and restart Micro Focus Data Protector Software services:service StoreOnceSoftwared stopservice StoreOnceSoftwared startOn HP-UX, there is no need to stop/start Micro Focus Data Protector Software for the changes to the .omnirc file to be effective.Document VersionRelease DateDetails3January 16, 2025Added a line at the end of the bulleted list for the omnirc file in the Resolution section regarding Modifying the Mode Sense.2December 14, 2020Revised the second paragraph of the Resolution section.1August 31, 2020Original Document Release.
Operating Systems Affected:Not Applicable
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