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Document VersionRelease DateDetails406/03/2021After further investigation, HPE has confirmed that HPE Smart Array Controllers for Gen10 and Gen10 plus are affected by this issue.Revision table entry for 04/12/2021 is not currently valid.304/29/2021Certain HPE Host Bus Adapters are also affected by this issue.204/12/2021HPE Smart Array Controllers for Gen10 and Gen10 plus are not affected by this issue.108/18/2020Original Document Release.On HPE servers configured with any of the HPE Smart Array Gen8/Gen9/SR Gen10 Controllers, HPE Host Bus Adapters or HPE SmartRAID Gen10 Plus Controllers listed in the Scope section below; "1716" or "1915" Power-On Self-Test (POST) error messages similar to the following examples may be observed:Message displayed on HPE Gen8/Gen9/SR Gen10 servers configured with any of the HPE Smart Array Gen8/Gen9/Gen10 Controllers or HPE Host Bus Adapters listed in the Scope section below1716-Slot # Drive Array - Unrecoverable Media Errors Detected on Drives during previous Rebuild or Background Surface scan.Errors will be corrected when the sector(s) are overwritten. Action: Backup and Restore recommended.Message displayed on HPE Gen10 Plus servers configured with either of the HPE SmartRAID Gen10 Plus Controllers listed in the Scope section below1915 Slot # Smart Array - Drive media errors could not be recovered by RAID protection.Action: Backup and restore the data on the drive. Overwriting the affected blocks should resolve the media errors.These messages appear by design during background surface scan on unrecoverable media errors in fault tolerant RAID 1, 10, ADM, 5, 50, 6, 60. Due to the inherent limitation of RAID 5 fault tolerance this condition may be more common during and after rebuild.The 1716 and 1915 error messages will be logged in the IML Integrated Management Log (IML) of HPE Integrated Lights Out (iLO) after Unrecoverable Media Errors are detected and after a system reboot is performed.When this occurs, HPE Smart Storage Administrator Array (SSA) diagnostic report or HPE Smart Storage Administrator Diagnostic Utility (ADU) version 3.20 (or later) will display an error message similar to the following:Consolidated Error Report:Controller: Smart Array P440ar in Embedded SlotDevice: Logical Drive 2Severity: WarningMessage: This logical drive has Unrecoverable Media Errors Detected on Drives during previous Rebuild or Background Surface Analysis (ARM) scan.Errors will be fixed automatically when the sector(s) are overwritten. Backup and Restore are recommended
Any HPE Gen8 server configured with any of the following HPE Smart Array Gen8 Controllers:HPE Smart Array P230i ControllerHPE Smart Array P430 ControllerHPE Smart Array P431 ControllerHPE Smart Array P731m ControllerHPE Smart Array P830i ControllerHPE Smart Array P830 ControllerHPE Smart Array P220i ControllerHPE Smart Array P222 ControllerHPE Smart Array P420i ControllerHPE Smart Array P420 ControllerHPE Smart Array P421 ControllerHPE Smart Array P721m ControllerHPE Smart Array P822 ControllerORAny HPE Gen9 server configured with any of the following HPE Smart Array Gen9 Controllers:HPE Smart Array P240nr ControllerHPE Smart Array P244br ControllerHPE Smart Array P246br ControllerHPE Smart Array P440 ControllerHPE Smart Array P440ar ControllerHPE Smart Array P441 ControllerHPE Smart Array P542D ControllerHPE Smart Array P741m ControllerHPE Smart Array P840 ControllerHPE Smart Array P840ar ControllerHPE Smart Array P841 ControllerORAny HPE Gen9 server configured with any of the following HPE Host Bus Adapters:HPE H240ar Smart Host Bus AdapterHPE H240nr Smart Host Bus AdapterHPE H240 Smart Host Bus AdapterHPE H241 Smart Host Bus AdapterHPE H244br Smart Host Bus AdapterORAny HPE Gen10 server configured with any of the following HPE Smart Array SR Gen10 Controllers:HPE Smart Array E208e-p SR Gen10 (8 External Lanes/No Cache) 12G SAS PCIe Plug-in ControllerHPE Smart Array E208i-a SR Gen10 (8 Internal Lanes/No Cache) 12G SAS Modular ControllerHPE Smart Array E208i-a SR Gen10 (8 Internal Lanes/No Cache) 12G SAS Modular LH ControllerHPE Smart Array E208i-c SR Gen10 (8 Internal Lanes/No Cache) 12G SAS Modular ControllerHPE Smart Array E208i-p SR Gen10 (8 Internal Lanes/No Cache) 12G SAS PCIe Plug-in ControllerHPE Smart Array P204i-b SR Gen10 (4 Internal Lanes/1GB Cache) 12G SAS Modular ControllerHPE Smart Array P204i-c SR Gen10 (4 Internal Lanes/1GB Cache) 12G SAS Modular ControllerHPE Smart Array P408e-p SR Gen10 (8 External Lanes/4GB Cache) 12G SAS PCIe Plug-in ControllerHPE Smart Array P408i-a SR Gen10 (8 Internal Lanes/2GB Cache) 12G SAS Modular ControllerHPE Smart Array P408i-a SR Gen10 (8 Internal Lanes/2GB Cache) 12G SAS Modular LH ControllerHPE Smart Array P408i-c SR Gen10 (8 Internal Lanes/2GB Cache) 12G SAS Modular ControllerHPE Smart Array P408i-p SR Gen10 (8 Internal Lanes/2GB Cache) 12G SAS PCIe Plug-in ControllerHPE Smart Array P416ie-m SR Gen10 (8 Int 8 Ext Lanes/2GB Cache) 12G SAS Mezzanine ControllerHPE Smart Array P816i-a SR Gen10 (16 Int Lanes/4GB Cache/SmartCache) 12G SAS Modular LH ControllerHPE Smart Array P816i-a SR Gen10 (16 Internal Lanes/4GB Cache/SmartCache) 12G SAS Modular ControllerHPE Smart Array P408e-m SR Gen10 (8 External Lanes/2GB Cache) 12G SAS Mezzanine ControllerHPE Smart Array P408i-sb SR Gen10 controller with 2GB FBWC (Built-In Smart array Controller for HPE D2500sb Storage Blade)ORAny HPE Gen10 Plus server configured with either of the following HPE SmartRAID Gen10 Plus Controllers:Microchip SmartRAID SR416i-a x16 Lanes 4GB Cache NVMe/SAS 24G Controller for HPE Gen10 PlusMicrochip SmartRAID SR932i-p x32 Lanes 8GB Wide Cache NVMe/SAS 24G Controller for HPE Gen10 Plus
Reconfigure the Drive Array and Restore from a Backup performing the following steps:For RAID 5, 50, 6, 60 (Single or multiple logical drives in single array):Backup all the logical drive(s) in the array.Verify the backup data.Delete and recreate all the logical drive(s) using Rapid Parity Initialization (RPI).Note:For HPE Smart array Gen8 controllers, update the firmware if RPI is not present.Restore the data from the backup to all the logical drives.For RAID 1, 10, ADM (Single or multiple logical drives in single array):Backup all the logical drive(s) in the array.Verify the backup data.Erase all disks in the array using SSA/SSCLI with One-pass: Write all zeroes.Recreate all the logical drive(s).Restore the data from the backup to all the logical drives.Note:The 1716 and 1915 POST error messages will not reappear if additional media errors do not occur during a subsequent scan or file system check, or after files have been restored to the reconfigured array from a backup.RECEIVE PROACTIVE UPDATES: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL:Proactive Updates Subscription Form.NAVIGATION TIP:For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to theNavigation Tips document.SEARCH TIP:For hints on locating similar documents on HPE.com, refer to theSearch Tips document.
Operating Systems Affected:Not Applicable
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