OPERATIONAL DEFECT DATABASE
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Document VersionRelease DateDetails22020-09-10Included new firmware files that will correctly display the new version after the firmware update has completed.12020-07-22Original document release.If operating under a heavy work load, a limited number of ProLiant DL560 and ProLiant DL580 Gen10 systems configured with 200 or 205 Watt processors and HPE Platinum 800 Watt power supplies, may display the following error in the Integrated Management Log (IML):"General Failure (Power Supply X)"The servers may experience one or more power supply shutdowns when configured with 2 + 2, 2 + 1, or 2 + 0 redundancy and switching into Turbo Mode under heavy workload. These power supply configurations are only susceptible to fault when all power supplies are populated with CT#: xxxxxxx8Jxxxxx, and with power supply firmware version 1.04 or earlier.Use the HPE Integrated Lights-Out 5 (iLO 5) interface to verify the firmware that is currently installed on any HPE 800W Platinum power supplies installed in a suspect server configuration:Access iLO 5Select System InformationSelect Power & ThermalVerify the power supply CT numberA comprehensive list of all 200/205 Watt Processors can be found in the following links:HPE ProLiant DL560 Gen10 QuickSpecs(pages 5 and 6)HPE ProLiant DL580 Gen10 QuickSpecs(pages 5 and 6)
Any HPE ProLiant DL560 Gen10 or HPE ProLiant DL580 Gen10 servers, in the scenario described above.
Update any CT#: xxxxxxx8Jxxxxx 800 Watt power supply firmware to version 1.05 or later, via the power supply firmware components listed below:Online Power Supply Flash Component for Linux - HPE Flexible Slot Power SuppliesType: Firmware - Power ManagementVersion:2020.08.03(4 Sep 2020)Online Power Supply Flash Component for Windows - HPE Flexible Slot Power SuppliesType: Firmware - Power ManagementVersion:2020.08.03(4 Sep 2020)
Operating Systems Affected:Not Applicable
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