OPERATIONAL DEFECT DATABASE
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Document VersionRelease DateDetails205/27/2021A new fix has been added to the Resolution section.107/07/2020Original Document Release.On any HPE Gen10 platform running VMware ESXi 6.5, VMware ESXi 6.7 or VMware ESXi 7.0 and configured with any of the HPE Smart Array SR Gen10 Controllers with smartpqi driver version 1.0.4.3008 (or later) listed in the Scope section below, "WARNING: WARN: smartpqi: calc_host_cmd_timeout_in_ms" messages may be reported in the vmkernel log.These messages were inadvertently left turned on in the driver and are only used for debugging purposes. The messages are logged for all scsi commands that have a timeout value of less than 5ms set by the Operating System.
Any HPE Gen10 platform configured with any of the following HPE Smart Array SR Gen10 Controllers with smartpqi driver version 1.0.4.3008 (or later):HPE Smart Array E208e-p SR Gen10 (8 External Lanes/No Cache) 12G SAS PCIe Plug-in ControllerHPE Smart Array E208i-a SR Gen10 (8 Internal Lanes/No Cache) 12G SAS Modular ControllerHPE Smart Array E208i-a SR Gen10 (8 Internal Lanes/No Cache) 12G SAS Modular LH ControllerHPE Smart Array E208i-c SR Gen10 (8 Internal Lanes/No Cache) 12G SAS Modular ControllerHPE Smart Array E208i-p SR Gen10 (8 Internal Lanes/No Cache) 12G SAS PCIe Plug-in ControllerHPE Smart Array P204i-b SR Gen10 (4 Internal Lanes/1GB Cache) 12G SAS Modular ControllerHPE Smart Array P204i-c SR Gen10 (4 Internal Lanes/1GB Cache) 12G SAS Modular ControllerHPE Smart Array P408e-p SR Gen10 (8 External Lanes/4GB Cache) 12G SAS PCIe Plug-in ControllerHPE Smart Array P408i-a SR Gen10 (8 Internal Lanes/2GB Cache) 12G SAS Modular ControllerHPE Smart Array P408i-a SR Gen10 (8 Internal Lanes/2GB Cache) 12G SAS Modular LH ControllerHPE Smart Array P408i-c SR Gen10 (8 Internal Lanes/2GB Cache) 12G SAS Modular ControllerHPE Smart Array P408i-p SR Gen10 (8 Internal Lanes/2GB Cache) 12G SAS PCIe Plug-in ControllerHPE Smart Array P416ie-m SR Gen10 (8 Int 8 Ext Lanes/2GB Cache) 12G SAS Mezzanine ControllerHPE Smart Array P816i-a SR Gen10 (16 Int Lanes/4GB Cache/SmartCache) 12G SAS Modular LH ControllerHPE Smart Array P816i-a SR Gen10 (16 Internal Lanes/4GB Cache/SmartCache) 12G SAS Modular ControllerHPE Smart Array P408e-m SR Gen10 (8 External Lanes/2GB Cache) 12G SAS Mezzanine ControllerHPE Smart Array P408i-sb Controller
To resolve this issue, download and install the following driver versions:HPE ProLiant Gen10 Smart Array Controller Driver for VMware ESXi 6.5 Version 65.4054.2.118HPE ProLiant Gen10 Smart Array and Gen10 Plus Smart RAID Controller Driver for VMware vSphere 6.7 Version 67.4054.2.118HPE ProLiant Gen10 Smart Array and Gen10 Plus Smart RAID Controller Driver for VMware vSphere 7.0 Version 70.4054.2.118Workaround (For platforms that cannot install the driver above)Change the log value for the smartpqi driver using the esxcli command:Login to the VMware ESXi shell.Type the following command:"esxcli system module parameters set -m smartpqi -a -p pqiLogLevel=1"Note:This setting is persistent between reboots.IMPORTANT INFORMATION:For more information about Synergy supported configurations, refer to theHPE Synergy Firmware Comparison Tool.These warning messages described in this advisory do not affect the product functionality and they can be safely ignored.RECEIVE PROACTIVE UPDATES: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL:Proactive Updates Subscription Form.NAVIGATION TIP:For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to theNavigation Tips document.SEARCH TIP:For hints on locating similar documents on HPE.com, refer to theSearch Tips document.
Operating Systems Affected:VMware ESXi 7.0, VMware vSphere 6.5, VMware vSphere 6.7
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