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Document Version Release Date Details 2 June 16, 2022 Document has been updated to clarify that the information only applies to HPE Gen9 platforms. Workaround has been removed from the Resolution section. For Gen10 platforms, another advisory link has been added to the Resolution section. An additional note has been added to the Scope section. 1 April 4, 2020 Original Document Release. On any HPE Gen9 platform running VMware ESXi 6.5 or VMware ESXi 6.7, the sfcb-smx process fails and creates zdump files in /var/core/. When this occurs, the HPE SMX WBEM Provider causes the VMware ESXi host to become unresponsive. This issue is caused by the HPE SMX WBEM Providers running out of available memory due to a memory leak. When this occurs, the following message is logged repeatedly in the vmkernel.log file: 2019-06-09T21:42:34.863Z cpu14:69176)MemSched: 14635: Admission failure in path: smx/sfcb-ProviderMa.69170/uw.69170
Any HPE Gen9 platform running VMware ESXi 6.5 or VMware ESXi 6.7. Note: HPE Gen9 Platforms running VMware ESXi 7.0 are not affected by this issue.
To fix this issue, download and install the following smx-provider versions: For VMware ESXi 6.5: HPE Offline Bundle for ESXi 6.5 Version 3.5.0 (or later) For VMware ESXi 6.7: HPE Offline Bundle for ESXi 6.7 Version 3.5.0 (or later) Providers fixes: Fixed incorrect CacheOperationalStatus data for Smart Array B140i Controller. Fixed memory leak issues causing ESXi host to become unresponsive or crash. Notes: Versions of smx-provider listed above are also included in the December 2019 version of the HPE Custom Image for 6.5 U3 and 6.7 U3, available at the following URL: VMWARE ESXI IMAGE FOR HPE SERVERS If an issue with smx-providers is experienced on HPE Gen10 platforms (or later generations), refer to the following Customer Advisory: (Revision) HPE Smart Array SR Gen10 Controllers - Additional Disks Are Displayed In ESXi /vCenter GUI and smx-provider Errors Are Logged On Platforms Configured With Controllers With FW v3.53 (Or Later) If an issue with smx-providers is experienced on HPE SimpliVity Gen10 / Gen10 Plus Nodes (or later generations), refer to the following Customer Advisory: HPE SimpliVity - HPE smx-provider Causes The VMware ESXi Operating System Running on HPE SimpliVity Gen10 / Gen10 Plus Nodes to Become Unresponsive RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.