OPERATIONAL DEFECT DATABASE
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On HPE ProLiant Gen10 servers running Integrated Lights-Out (iLO) 5 and configured with an HPE Smart Array P824i-p MR Gen10 Controller, the firmware version information for the controller is missing from iLO after an abnormal shutdown.Under System Information, the Device Inventory and Storage page displays the firmware version as N/A in iLO. Under Firmware and Operating System Software, the firmware is shown as N/A for the firmware version.The following Power-On Self-Test (POST) error can also be seen:Slot X: HPE Smart Array 824i-P MR Gen10 - Driver reconnect required.Note:HPE Smart Array P824i-p MR Gen10 controller functionality is not affected by this issue.
Any HPE ProLiant Gen10 server running iLO 5 and configured with an HPE Smart Array P824i-p MR Gen10 Controller.
To resolve the issue, gracefully shutdown or normally reboot the server.As a workaround, the firmware version can be viewed in the Operating System using MR Storage Administrator or the StorCLI utility.RECEIVE PROACTIVE UPDATES: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL:Proactive Updates Subscription Form.NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to theNavigation Tips document.SEARCH TIP: For hints on locating similar documents on HPE.com, refer to theSearch Tips Document.
Operating Systems Affected:Not Applicable
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