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OPERATIONAL DEFECT DATABASE
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IMPORTANT: This HPGB firmware is considered a critical fix and is required to address the issue detailed below. HPE strongly recommends immediate application of this critical fix. Neglecting to perform the required action could leave the server in an unstable condition, which could potentially result in sub-optimal server performance or a false failure of the drive. By disregarding this notification and not performing the recommended resolution, the customer accepts the risk of incurring future related errors. Certain HPE SATA-based Solid State Drives (SSD) or M.2 Series Drives running with drive firmware HPG8 (or earlier), may be affected by a potential false failure issue within the NAND induced only during 4K reads with partially programed blocks. A large accumulation of these NAND level failures and may lead to a false failure of the drive. For more details, please refer to the drive firmware Release Notes for the version with this fix listed in the Resolution section.
Any bolded SATA-series Solid State Drives or M.2 Drives from the table below running drive firmware HPG8 (or earlier): Spares Raw Drive HPE Model Number Option Kit Model Description 875703-001 870668-001 MK000240GWEZF 875483-B21 HPE 240GB SATA MU SFF SC DS SSD 875652-001 870667-001 VK000240GWEZB 875503-B21 HPE 240GB SATA RI SFF SC DS SSD 875654-001 870667-001 VK000240GWEZB 875507-B21 HPE 240GB SATA RI SFF RW DS SSD 875850-001 871627-001 MR000240GWFLU 875488-B21 HPE 240GB SATA MU M.2 2280 DS SSD 875864-001 870668-002 MK000480GWEZH 875472-B21 HPE 480GB SATA MU LFF SCC DS SSD 875655-001 870667-002 VK000480GWEZC 875509-B21 HPE 480GB SATA RI SFF SC DS SSD 875851-001 871627-002 MR000480GWFLV 875490-B21 HPE 480GB SATA MU M.2 2280 DS SSD 875855-001 871628-002 VR000480GWFMD 875498-B21 HPE 480GB SATA RI M.2 2280 DS SSD 875865-001 870668-003 MK000960GWEZK 875474-B21 HPE 960GB SATA MU SFF SC DS SSD 875866-001 870668-003 MK000960GWEZK 875476-B21 HPE 960GB SATA MU LFF SCC DS SSD 882113-001 870668-003 MK000960GWEZK 881975-B21 HPE 960GB SATA MU SFF RW DS SSD SPL 875656-001 870667-003 VK000960GWEZD 875511-B21 HPE 960GB SATA RI SFF SC DS SSD 882114-001 870667-003 VK000960GWEZD 881980-B21 HPE 960GB SATA RI LFF LPC SC DS SSD SPL 875852-001 871627-003 MR000960GWFMA 875492-B21 HPE 960GB SATA MU M.2 2280 DS SSD 875856-001 871628-003 VR000960GWFME 875500-B21 HPE 960GB SATA RI M.2 2280 DS SSD 875867-001 870668-004 MK001920GWHRU 875478-B21 HPE 1.92TB SATA MU SFF SC DS SSD 875868-001 870668-004 MK001920GWHRU 875480-B21 HPE1.92TB SATA MU LFF SCC DS SSD 875657-001 870667-004 VK001920GWEZE 875513-B21 HPE 1.92TB SATA RI SFF SC DS SSD 882115-001 870667-004 VK001920GWEZE 881982-B21 HPE 1.92TB SATA RI LFF LPC DS SSD SPL The HPE model description, RAW drive number and model number can be found on the drive label or in Storage Information tab (under System Information) on HPE iLO as seen in the examples below:
HPE has released firmware version HPGB, which helps prevent the anomaly described above and accurately reflects the number of NAND block failures. Use the criteria available in table above (special attention to the bolded columns) to confirm if the SATA SSD or M.2 drive being used is potentially exposed to this issue. If the SATA SSD or M.2 drive matches the criteria provided, immediately upgrade the drive firmware to HPGB using the download link below depending on the drive model and operating system installed: HPGB Firmware for VK000240GWEZB, VK000480GWEZC, VK000960GWEZD, VK001920GWEZE, MK000240GWEZF, MK000480GWEZH, MK000960GWEZK, and MK001920GWHRU Drives: VMware: https://www.hpe.com/global/swpublishing/MTX-3c24ff291a764ab09fb092596e Windows: https://www.hpe.com/global/swpublishing/MTX-7fc9ee63daef424797d3a4889d Linux: https://www.hpe.com/global/swpublishing/MTX-d45be1e309424240b1d248b84a HPGB Firmware for MR000240GWFLU, MR000480GWFLV, VR000480GWFMD, MR000960GWFMA, VR000960GWFME, MR001920GWFMB, and VR001920GWFMC Drives: VMware: https://www.hpe.com/global/swpublishing/MTX-ef373fca983b4e40a4e88e2b17 Windows: https://www.hpe.com/global/swpublishing/MTX-60982b1bab1e4c2c80aedff9cc Linux: https://www.hpe.com/global/swpublishing/MTX-e64a00b9e0204797900e86900e Release Notes Fixed issue to a read-disturb mechanism within the NAND induced only during 4K reads with partially programed blocks. The NAND read time is modified to prevent the impact of the reads. This change prevents premature or false failure of the drive. Fix to a non-exploitable vulnerability in the firmware download process. Corrected FW will increment the security version to ensure that all SSDs receiving the update will not be capable of downloading previous FW with the issue. Regression back to an earlier version of firmware will not be possible. NOTE: Products sold prior to the November 1, 2015 separation of Hewlett-Packard Company into Hewlett Packard Enterprise Company and HP Inc. may have older product names and model numbers that differ from current models. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form. NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document . SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips Document .