Symptoms

Getting error message Unable to decrypt data: BAD DATA while opening NetWorker Management Console (NMC) ORUnable to open Server properties window (by right clicking the hostname and clicking properties OR when clicking Server properties link) ORError message when updating the password for VMWS user, using nsradmin When this issue occurs, the daemon.raw typically records one or more of the following errors: Linux: /nsr/logs/daemon.rawWindows (Default): C:\Program Files\EMC NetWorker\nsr\logs\daemon.rawNetWorker: How to use nsr_render_log to render .raw log files nsrvmwsd BSAFE critical Unable to load configuration: Unable to decrypt data: BAD_DATA ... nsrd NSR warning Unable to operate on ciphertext for attribute VMWS user password in resource <NetworkerServer> for resource type NSR with new key. Re-enter the value for the attribute to resolve this error: Unable to decrypt data: BAD_DATA ... nsrsnmd BSAFE critical Unable to query NSR database for list of configured devices: Unable to decrypt data: BAD_DATA

Cause

The Data Zone Passphrase has been modified or removed, resulting in a mismatch between the current encryption key and previously stored encrypted data. It may also be triggered by corruption in one or more NetWorker resources, preventing successful decryption of configuration or credential attributes.

Resolution

Update VMWS user password in NetWorker database, using nsradmin tool in offline mode. Stop NetWorker Service On the NetWorker server, stop NetWorker services: Linux: nsr_shutdown Windows: net stop nsrexecd OR Start > Run > type services.msc Look for NetWorker Remote Exec Service and Stop it. Confirm that all nsr services stop: Linux: ps -ef | grep nsrWindows: tasklist | findstr nsr Make a copy of the NetWorker Media Database (mm) and Resource (res) folders: Location of Folders: Windows: <Installation_Drive:\Program Files\EMC NetWorker\nsr\mm><Installation_Drive:\Program Files\EMC NetWorker\nsr\res\nsrdb> Example: C:\Program Files\EMC NetWorker\nsr\mm and C:\Program Files\EMC NetWorker\nsr\res\nsrdb Linux: Example: /nsr/mm and /nsr/res/nsrdb Connect to NetWorker database in offline mode D:\Program Files\EMC NetWorker\nsr\res>nsradmin -d nsrdb NetWorker administration program. Use the "help" command for help, "visual" for full-screen mode. nsradmin> . type: nsr Current query set nsradmin> Update the password for VMWS user info in the nsrdb database (offline) nsradmin> update VMWS user password:PutNEWpasswordHere VMWS user password: *******; Update? y updated resource id 2.0.76.45.0.0.0.0.40.68.39.90.10.112.115.152(1482) nsradmin> quit Start the NetWorker Service Windows: From Admin Command Prompt: net start nsrdIf the server is also an NMC server: net start gstd Or: Start > Run > type services.mscStart NetWorker Backup and Recover Server.If the server is also an NMC server, start: EMC GST Service Linux: systemctl start networker Open the NMC and verify that the issue is no longer occurring. 

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