Symptoms

When Dell PowerStore encounters an issue, an error alert is generated to help identify the issue. This article explains the different possible causes for the UserQuota alert and the relevant remediation for these error alerts. If your issue is not resolved despite the solution provided, check the technical support contact options. NOTE: Cannot find the information you need? Let us know using the feedback form at the bottom of this article.

Cause

 UserQuota Limit Alerts

Resolution

Alert IDSDNAS_USERQUOTA_FS_HARD_LIMIT_EXCEEDEDAlert TextSpace usage by user %(userName) in file system %(fs) has reached the hard quota limit. The user can no longer write to the file system unless this issue is addressed.Error Code(0x01300703)DescriptionThe hard quota limit is reached or exceeded for user in the file system specified in the error message. All further write operations for the specified user fails.ResolutionRemediation The user must delete unwanted files or directories, reducing the percentage of used space. Alternatively, the administrator may increase the hard quota limit for the affected user using PowerStore Manager (UI) or REST. PowerStore Manager: The quota can be configured using PowerStore Manager: FileSystem > Quotas > User quota REST: To get the required user quota id: curl -k -u admin:<mgmt_password> -X GET "https://<mgmt_ip>/api/rest/file_user_quota" -H "accept: application/json"|jq To increase the hard quota: curl -u admin:<mgmt_ip> -X PATCH "https://<mgmt_ip>/api/rest/file_user_quota/<file_user_quote_id>" -H "accept: application/json" -H "Content-Type: application/json" -d "{ \"hard_limit\": 0}"|jq Hard limit value of the user quota, in bytes. The hard Limit is removed when set to 0. This value can be used to compute amount of space that is consumed without limiting the space. The value is rounded up to match the physical block size of the filesystem. Alert IDSDNAS_USERQUOTA_FS_SOFT_LIMIT_GRACE_EXPIREDAlert TextSpace usage by user %(userName) in file system %(fs) has exceeded the preferred (soft quota) limit, and the grace period is expired. The user can no longer write to the file system unless this issue is addressed.Error Code(0x01300702)DescriptionThe soft quota limit is crossed, and the grace period is expired for the user in the file system specified in the error message. All further write operations for the specified user failsResolutionRemediation The user must delete unwanted files or directories, reducing the percentage of used space. Alternatively, the administrator may increase the block soft quota limit for the affected user using PowerStore Manager (UI) or REST. PowerStore Manager: The quota can be configured using PowerStore Manager: FileSystem > Quotas > User quota. REST: To get the required user quota id: curl -k -u admin:<mgmt_password> -X GET "https://<mgmt_ip>/api/rest/file_user_quota" -H "accept: application/json"|jq To increase the soft quota: curl -u admin:<mgmt_ip> -X PATCH "https://<mgmt_ip>/api/rest/file_user_quota/<file_user_quote_id>" -H "accept: application/json" -H "Content-Type: application/json" -d "{ \"soft_limit\": 0}"|jq Alert IDSDNAS_USERQUOTA_MULTIPLE_FS_HARD_LIMIT_BREACHAlert TextSpace usage by user %(user) in file system %(fs) has exceeded the preferred (soft quota) limit, grace period, and hard quota limit. Soft quota limit exceeded %(softViolations) times, grace period expired %(softGraceExpiredViolations) times, hard quota limits reached %(hardViolations) times. First violation %(firstViolation), most recent violation %(lastViolation).Error Code(0x01300708)DescriptionSoft and hard quota limits are reached or exceeded multiple times for the specified user in the error message. If usage still exceeds quota limits, then all further write operations for the specified user fails.ResolutionRemediation Delete unwanted files and directories from it. Alternatively, the administrator can increase your quota limits for the file system using PowerStore Manager (UI) or REST. PowerStore Manager: The quota can be configured using PowerStore Manager: FileSystem > Quotas > User quota. REST: To get the required user quota id: curl -k -u admin:<mgmt_password> -X GET "https://<mgmt_ip>/api/rest/file_user_quota" -H "accept: application/json"|jq To increase the hard quota: curl -u admin:<mgmt_ip> -X PATCH "https://<mgmt_ip>/api/rest/file_user_quota/<file_user_quote_id>" -H "accept: application/json" -H "Content-Type: application/json" -d "{ \"hard_limit\": 0}"|jq Hard limit value of the user quota, in bytes. The hard Limit is removed when set to 0. This value can be used to compute amount of space that is consumed without limiting the space. The value is rounded up to match the physical block size of the filesystem. Alert IDSDNAS_USERQUOTA_MULTIPLE_TREE_HARD_LIMIT_BREACHAlert TextSpace usage by user %(user) in file system %(fs), quota tree %(treePath) has exceeded the preferred (soft quota) limit, grace period, and hard quota limit. Soft quota limit crossed %(softViolations) times, grace period expired %(softGraceExpiredViolations) times, hard quota limits reached %(hardViolations) times. First violation %(firstViolation), most recent violation %(lastViolation).Error Code(0x0130070A)DescriptionSoft and hard quota limits are reached or exceeded multiple times for the specified user and tree in the error message. If usage still exceeds quota limits, then all further write operations for the specified user in this tree fails.ResolutionRemediation The specified user must delete unwanted files or directories in the quota tree, reducing the percentage of used space. Alternatively, the administrator may increase the block hard quota limit for user in the quota tree using PowerStore Manager (UI) or REST. PowerStore Manager: The quota can be configured using PowerStore Manager: FileSystem > Quotas > User quota REST: To get the required tree quota id: curl -k -u admin:<mgmt_password> -X GET "https://<mgmt_ip>/api/rest/file_user_quota" -H "accept: application/json"|jq To increase the hard quota: curl -u admin:<mgmt_ip> -X PATCH "https://<mgmt_ip>/api/rest/file_user_quota/<file_user_quote_id>" -H "accept: application/json" -H "Content-Type: application/json" -d "{ \"hard_limit\": 0}"|jq Hard limit value of the user quota, in bytes. The hard Limit is removed when set to 0. This value can be used to compute amount of space that is consumed without limiting the space. The value is rounded up to match the physical block size of the filesystem. Alert IDSDNAS_USERQUOTA_TREE_HARD_LIMIT_EXCEEDEDAlert TextSpace usage by user %(userName) in file system %(fs), quota tree %(treePath) has reached the hard quota limit. The user can no longer write to the quota tree unless this issue is addressed.Error Code(0x01300706)DescriptionThe hard quota limit is reached for the user and the quota tree specified in the error message. All further write operations in the quota tree for this user failsResolutionRemediation The user must delete unwanted files or directories in the quota tree, reducing the percentage of used space. Alternatively, the administrator may increase the block hard quota limit for the user in the specified quota tree using PowerStore Manager (UI) or REST. PowerStore Manager: The quota can be configured using PowerStore Manager: FileSystem > Quotas > User quota REST: To get the required user quota id: curl -k -u admin:<mgmt_password> -X GET "https://<mgmt_ip>/api/rest/file_user_quota" -H "accept: application/json"|jq To increase the hard quota: curl -u admin:<mgmt_ip> -X PATCH "https://<mgmt_ip>/api/rest/file_user_quota/<file_user_quote_id>" -H "accept: application/json" -H "Content-Type: application/json" -d "{ \"hard_limit\": 0}"|jq Hard limit value of the user quota, in bytes. The hard Limit is removed when set to 0. This value can be used to compute amount of space that is consumed without limiting the space. The value is rounded up to match the physical block size of the filesystem. Alert IDSDNAS_USERQUOTA_TREE_SOFT_LIMIT_GRACE_EXPIRED SDNAS_USERQUOTA_TREE_SOFT_LIMIT_CROSSED Alert TextSpace usage by user %(userName) in file system %(fs), quota tree %(treePath) has exceeded the preferred (soft quota) limit, and the grace period is expired. The user can no longer write to the quota tree unless this issue is addressedError Code(0x01300705) (0x01300704)DescriptionThe block soft quota limit is crossed. For the alert code 0x01300705, the grace period is expired for the user in the quota tree specified in the error message and all further write operations for the specified user in the quota tree fails.ResolutionRemediation Delete unwanted files and directories to reduce the percentage of used space. Alternatively, the administrator can increase your soft quota limit for that quota tree using the PowerStore Manager (UI) or REST. PowerStore Manager: The quota can be configured using PowerStore Manager: FileSystem > Quotas > User quota REST: To get the required user quota id: curl -k -u admin:<mgmt_password> -X GET "https://<mgmt_ip>/api/rest/file_user_quota" -H "accept: application/json"|jq To increase the soft quota: curl -u admin: <mgmt_ip> -X PATCH "https://<mgmt_ip>/api/rest/file_user_quota/<file_user_quote_id>" -H "accept: application/json" -H "Content-Type: application/json" -d "{ \"soft_limit\": 0}"|jq

Support Cases