Symptoms

Some or all tabs of the vSAN plug-in fail to load, either are stuck loading or show a critical error message "Failed to extract requested data. Check vSphere Client logs for details."/var/log/vmware/vsphere-ui/logs/vsphere_client_virgo.log [ERROR] http-nio-5090-exec-7 com.vmware.vsan.client.services.ProxygenController service method failed to invoke java.lang.reflect.InvocationTargetException: null at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at com.vmware.vsan.client.services.ProxygenController.invokeService(ProxygenController.java:130) at com.vmware.vsan.client.services.ProxygenController.invokeServiceWithJson(ProxygenController.java:64) at sun.reflect.GeneratedMethodAccessor544.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) Caused by: com.vmware.vsphere.client.vsandp.core.sessionmanager.common.NotAuthenticatedException: Authentication information for the specified site is missing. Authenticate with the site and try again. at com.vmware.vsphere.client.vsandp.core.sessionmanager.common.VcClient.getConnection(VcClient.java:91) at com.vmware.vsphere.client.vsandp.core.sessionmanager.common.VcClient.getConnection(VcClient.java:67) at com.vmware.vsphere.client.vsandp.core.sessionmanager.common.VcClient.getConnection(VcClient.java:63) at com.vmware.vsan.client.services.common.CeipService.getCeipServiceEnabled(CeipService.java:42) ... 119 common frames omitted Caused by: com.vmware.vsphere.client.vsandp.core.sessionmanager.vlsi.client.sso.tokenstore.NoTokenException: No token for site:

Cause

This is likely caused by data stored in the database, and data local to a vCenter (regardless of whether the PSC is external or embedded). 

Resolution

Follow these steps to fix the vSAN plug-in in vCenter Web UI 7.00.00 or greater:Take an offline snapshot of all PSCs and vCenters in the environment. Login to the User Interface of the host where the PSC or vCenter is running.Shut down PSC/vCenter and then take the snapshot. Obtain the script from Using the 'lsdoctor' Tool and upload it to vCenter.Scan for mismatched service IDs # python lsdoctor.py -l Or #python lsdoctor.py --lscheck Run the fix below: # python lsdoctor.py -t Or # python lsdoctor.py --trustfix Restart services service-control --stop --all && service-control --start --all

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