Symptoms

When Dell PowerStore encounters a problem, an error alert is generated to help identify the issue. This article explains the different possible causes and the relevant solutions for these error alerts. If your problem is not resolved despite the solution that is provided, check the technical support contact options. Note: Cannot find the information that you need? Let us know using the feedback form at the bottom of this article.

Cause

The cause is mentioned in the Resolution section under the respective alerts.

Resolution

Alert IDONV_ICC_ICM_IP_PING_STATUS_UNREACHABLEAlert TextThe following intra-cluster management addresses are not reachable via ICMP from %(address): %(addresses).Error Code(0x01807202)DescriptionIntra-cluster management network connectivity may be impacted.ResolutionCause The status of ICMP reachability of intra-cluster management network addresses is unreachable. Solution Check network cabling and data switch VLAN configuration for the appliances. Alert IDONV_ICC_ICD_IP_PING_STATUS_UNREACHABLEAlert TextThe following intra-cluster data addresses are not reachable via ICMP from %(address): %(addresses).Error Code(0x01807402)DescriptionIntra-cluster data network connectivity may be impacted.ResolutionCause The status of ICMP reachability of intra-cluster data network addresses is unreachable. Solution Check network cabling and data switch VLAN configuration for the appliances. Alert IDONV_ICC_ICM_IP_MTU_ISSUES_MISMATCH_DETECTEDAlert TextDuring path MTU discovery insufficient MTU size found on the path between intra-cluster management network addresses and %(address).Error Code(0x01807303)DescriptionIntra-cluster management network connectivity or performance may be impacted.ResolutionCause Insufficient MTU size is found on the path between intra-cluster data network addresses. Solution Check the port MTU sizes of data switches and ensure that they correspond to the storage network required MTU. Alert IDONV_ICC_ICD_IP_MTU_ISSUES_MISMATCH_DETECTEDAlert TextDuring path MTU discovery insufficient MTU size found on the path between intra-cluster data network addresses and %(address).Error Code(0x01807503)DescriptionIntra-cluster data network connectivity or performance may be impacted.ResolutionCause Insufficient MTU size is found on the path between intra-cluster data network addresses. Solution Check the port MTU sizes of data switches and ensure that they correspond to the intra-cluster network MTU %(required_mtu).

Support Cases