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SDDC Manager precheck failure; Multi Site Service fails due to pantheon service in failed state: Pantheon Service status shows in failed state: root@sddcmanager [ /home/vcf ]# systemctl status pantheon * pantheon.service - VMware Cloud Foundation Pantheon Loaded: loaded (/etc/systemd/system/pantheon.service; enabled; vendor preset: enabled) Active: activating (auto-restart) (Result: exit-code) since Tue 2026-01-27 14:20:03 UTC; 4s ago Process: 125896 ExecStart=/opt/vmware/vcf/pantheon/vcf_pantheon-exec.jar (code=exited, status=1/FAILURE) Main PID: 125896 (code=exited, status=1/FAILURE)
Validated cause failure using journalctl -xe command; shows that service failed due to permission issue: Jan 27 14:30:53 sddcmanager vcf_pantheon-exec.jar[128379]: at org.springframework.boot.loader.JarLauncher.main(JarLauncher.java:88) Jan 27 14:30:53 sddcmanager vcf_pantheon-exec.jar[128379]: Caused by: java.lang.IllegalStateException: Logback configuration error detected: Jan 27 14:30:53 sddcmanager vcf_pantheon-exec.jar[128379]: ERROR in ch.qos.logback.core.rolling.RollingFileAppender[PANTHEON] - openFile(/var/log/vmware/vcf/pantheon/pantheon-sddcmanager.log,true) call failed. java.io.FileNotFoundException: /var/log/vmware/vcf/pantheon/pantheon-sddcmanager.log (Permission denied) Directory /var/log/vmware/vcf/pantheon/ was having owner as vcf_lcm:vcf instead of vcf_pantheon:vcf
Correct the ownership and permission for directory /var/log/vmware/vcf/pantheon/ : root@sddcmanager [ /var/log/vmware/vcf ]# chown vcf_pantheon:vcf -R pantheon Start the service pantheon and validate status: root@sddcmanager [ /var/log/vmware/vcf ]# systemctl start pantheon root@sddcmanager [ /var/log/vmware/vcf ]# systemctl status pantheon * pantheon.service - VMware Cloud Foundation Pantheon Loaded: loaded (/etc/systemd/system/pantheon.service; enabled; vendor preset: enabled) Active: active (running) since Tue 2026-01-27 15:19:56 UTC; 10s ago Main PID: 4026 (vcf_pantheon-ex) Tasks: 19 (limit: 19660) Memory: 933.6M CGroup: /system.slice/pantheon.service |-4026 /bin/bash /opt/vmware/vcf/pantheon/vcf_pantheon-exec.jar `-4040 /etc/alternatives/jre/bin/java -Dsun.misc.URLClassPath.disableJarChecking=true -jar /opt/vmware/vcf/pantheon/vcf_pantheon-exec.jarJan 27 15:19:56 sddcmanager systemd[1]: Started VMware Cloud Foundation Pantheon. Jan 27 15:19:57 sddcmanager vcf_pantheon-exec.jar[4026]: \ \ / / ____| ____| Jan 27 15:19:57 sddcmanager vcf_pantheon-exec.jar[4026]: \ \ / / | | |__ Jan 27 15:19:57 sddcmanager vcf_pantheon-exec.jar[4026]: \ \/ /| | | __| Jan 27 15:19:57 sddcmanager vcf_pantheon-exec.jar[4026]: \ / | |____| | Jan 27 15:19:57 sddcmanager vcf_pantheon-exec.jar[4026]: \/ \_____|_| Jan 27 15:19:57 sddcmanager vcf_pantheon-exec.jar[4026]: Pantheon Federation root@sddcmanager [ /var/log/vmware/vcf ]# Retry the failed upgrade check, and it should pass.
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