Symptoms

Customer is running ADME 19.72b UI 1.0.67 version, which should be the latest version, the activity is not showing any record: But in the audit, we can see that the job was performed. In the /home/admin/admeadmin/log/webui.log.0, we can see error messages about syntax error below (while the activity is succeeded): INFO: Output: Gathering client/group properties and job stats information. /usr/local/avamar/bin/adme[21117]: 34.7: ' unexpected.' expr: syntax error Oct 15, 2024 12:27:07 PM com.avamar.pss.server.ATOServiceImpl getJobActivities INFO: Loading Activities for: all from /home/admin/admeadmin/jobstats/jobactivity.csv Oct 15, 2024 12:27:07 PM com.avamar.pss.server.ATOServiceImpl getJobActivities WARNING: Unable to parse Activity for Line: winfs01,N/A,SUCCEEDED,None,clientname,15/10/24,12:24.15/10/24,12:26.00:02,GB,1,1,1,0,0,1,File-System,NON-INCREMENTAL,/ADME/servername,1, -d -last -rtype weekly, -d -D -m -server -stageonly,18,6,3,3,0,0,0,0,N/A,989,1052,1062,arcserv,0,N/A,0,00:00,0,00:00,0,0,0,0,N/A,N/A,N/A,N/A,N/A,SPARE1, SPARE2, SPARE3, SPARE4, SPARE5, Err For input string: "" java.lang.NumberFormatException: For input string: "" When I try to run, command line "adme -gui refresh full," I get the same message: root@ave:/home/admin/admeadmin/log/#: adme -gui refresh full Gathering client/group properties & job stats information. /usr/local/avamar/bin/adme[21117]: 34.7: ' unexpected.' expr: syntax error The error message indicates that the code is not running correctly with a syntax error.

Cause

The environment cannot run the ADME code properly due to Korn missing. When we install ADME, we should follow this KB to install the necessary.RPM packages:ADMe - How to obtain and install required RPM files need for ADMe If a customer did not follow the KB above, in the current ADMe script: Korn="$(rpm -qa | grep ksh | head -1 | awk '{print $1}')" There is an mksh-50f available in Avamar: admin@hop-ave-116-v194-124:~/>: rpm -qa | grep ksh mksh-50f-5.1.x86_64 If required RPM 'ksh-93t-9.9.8.x86_64.rpm' not available, the ADMe tries to run with this 'mksh-50f', The ADMe would still be able to run but eventually result in a syntax error.

Resolution

We tested three scenarios below: Only 'mksh-50f' availableADMe would encounter a syntax error, the UI would not be able to show activity results properly. Only 'ksh-93t' availableADMe works properly in both 19.72b and 19.64 version, tasks are completed and results are shown in the UI. Both 'mksh-50f' and 'ksh-93t' availableADMe runs with 'ksh-93t' only, no code conflict identified, no syntax error occurred.Thus, to fix this issue, the most straightforward way is to check if the required RPM 'ksh-93t' is installed. If not, refer to this KB ADMe - How to obtain and install required RPM files need for ADMe to install required RPM, then refresh the ADMe UI with the command. adme -gui refresh full

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