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Dell Technologies is receiving reports of issues using Dell earbuds and headsets with a mobile phone. Issues such as: No audio or sound is heard through the connected audio deviceUnresponsive controls on the connected audio deviceConnection instability on the connected audio device Affected Products: Dell Pro Plus Earbuds EB525Dell Pro Plus Wired Automatic Noise Cancellation (ANC) Headset WH5024Dell Pro Plus Wireless ANC Headset WL5024Dell Pro Premium Wireless ANC Headset WL7024Dell Pro Wired Headset WH3024Dell Pro Wireless Headset WL3024Dell Wired Headset WH125 Note: The audio devices having the issues connect to the phone using either a wireless dongle, a wired USB cable, or a wired 3.5 mm jack.
The wired headsets and wireless dongle audio devices are optimized for computer environments and may not function correctly with a mobile phone. The pairing and firmware behavior is not validated for mobile phones.
The recommended use cases for Dell earbuds and headsets are as follows: Table.1: Expected BehaviorHeadset TypeRecommended UsageWireless (Dongle)Desktops or Laptops using a USB dongleWireless (Bluetooth)Mobile Phones using BluetoothWiredDesktops or Laptops using a USB or 3.5 mm cable
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