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The vCenter Asset Discovery export log and vmware-service.log show: YYYY-MM-DD HH:MM:SS INFO [] [https-jsse-nio-0.0.0.0-8469-exec-9] [00000000-0000-4000-a000-000000000000][][][TRACE_ID:9922488de46e0bea;JOB_ID:9dc9853005bbd21a][] [c.e.b.v.c.VcenterController.addVcenter_aroundBody0(46)] - Adding vCenter my-vcenter YYYY-MM-DD HH:MM:SS INFO [] [https-jsse-nio-0.0.0.0-8469-exec-9] [00000000-0000-4000-a000-000000000000][][][TRACE_ID:9922488de46e0bea;JOB_ID:9dc9853005bbd21a][] [c.e.b.v.s.VcenterServiceHandler.addVcenter(34)] - my-vcenter: Add vCenter YYYY-MM-DD HH:MM:SS ERROR [] [https-jsse-nio-0.0.0.0-8469-exec-9] [00000000-0000-4000-a000-000000000000][][][TRACE_ID:9922488de46e0bea;JOB_ID:9dc9853005bbd21a][] [c.e.b.v.v.c.ConnectionUtil.login(69)] - my-vcenter: Timed out in 30 seconds for login YYYY-MM-DD HH:MM:SS ERROR [] [https-jsse-nio-0.0.0.0-8469-exec-9] [00000000-0000-4000-a000-000000000000][][][TRACE_ID:9922488de46e0bea;JOB_ID:9dc9853005bbd21a][] [c.e.b.v.f.RestErrorHandler.logErrorAndDebug(202)] - Login timed out for my-vcenter. YYYY-MM-DD HH:MM:SS ERROR [] [https-jsse-nio-0.0.0.0-8469-exec-9] [00000000-0000-4000-a000-000000000000][][][TRACE_ID:9922488de46e0bea;JOB_ID:9dc9853005bbd21a][] [c.e.b.v.f.RestErrorHandler.logErrorAndDebug(203)] - Exception Trace - com.emc.brs.vmwareservice.common.exceptions.VmwareConnectionException: Login timed out for my-vcenter. at com.emc.brs.vmwareservice.vim25.connection.ConnectionUtil.login(ConnectionUtil.java:70) at com.emc.brs.vmwareservice.vim25.connection.ConnectionService.login(ConnectionService.java:229) at com.emc.brs.vmwareservice.vim25.connection.ConnectionService.addConnection(ConnectionService.java:171) The vCenter /var/log/vmware/sso/vmware-identity-sts-8.log file shows the PowerProtect authentication account intermittently takes longer than 30 s (30,000 milliseconds) to authenticate with the Identity Manager. YYYY-MM-DD HH:MM:SS INFO sts[87:tomcat-http--40] [CorId=e1d0f6ed-97be-40ef-9cda-9633ae9cf3a3] [com.vmware.identity.idm.server.IdentityManager] Authentication succeeded for user [my-ppdm-account] in tenant [vsphere.local] in [16] milliseconds with provider [my-domain.com] of type [com.vmware.identity.idm.server.provider.ldap.LdapWithAdMappingsProvider] YYYY-MM-DD HH:MM:SS INFO sts[50:tomcat-http--3] [CorId=addf5c1b-d04e-41ed-9a63-a4a1d7e18953] [com.vmware.identity.idm.server.IdentityManager] Authentication succeeded for user [my-ppdm-account] in tenant [vsphere.local] in [60071] milliseconds with provider [my-domain.com] of type [com.vmware.identity.idm.server.provider.ldap.LdapWithAdMappingsProvider] YYYY-MM-DD HH:MM:SS INFO sts[94:tomcat-http--47] [CorId=b57937de-2de0-4b84-9a31-8c57f2ec2c22] [com.vmware.identity.idm.server.IdentityManager] Authentication succeeded for user [my-ppdm-account] in tenant [vsphere.local] in [19] milliseconds with provider [my-domain.com] of type [com.vmware.identity.idm.server.provider.ldap.LdapWithAdMappingsProvider]
Starting with PowerProtect 19.17, the vmware-service waits a default of 30 s for the vCenter Asset Source account authentication. The VMware SSO service is taking longer than 30 s to authenticate the LDAP account with the external Identity Manager.
Evaluate the vSphere configuration to ensure it is efficiently authenticating the configured LDAP account against the identity server. If required, contact Broadcom Support for assistance in evaluating the vSphere authentication. Workaround: The authentication timeout value may be modified using the vmware-service configuration file. Open an SSH session to PowerProtect Data Manager and authenticate with the admin account. Create or edit the vmware-service /usr/local/brs/lib/vmware-service/config/application.yml file on the PowerProtect Appliance. Add the connection_timeout_seconds label under the discovery section. The following example increases it to 60 s. discovery: connection_timeout_seconds: 60 Restart the vmware-service on the PowerProtect Appliance: vmware-service restart
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