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PowerStore appliances connected to SupportAssist generate alert codes 0x00400601 or 0x00400602 identifying mount /cyc_node within the alert. Both alerts generate a dial-home case, however, the alerts appear to clear within seconds of generation. These alerts should not be ignored . Running out of available space on the /cyc_node mount may cause one or more of the following: Unexpected node reboots Failure during upgrade Failure of SupportAssist Failure to generate data collect logs Validating cyc_node used space: Connect to the service console over SSH - PowerStore: How to connect to the service console over SSH Run command df -h /cyc_node Review the Use% column If cyc_node usage is greater than 30% , this issue applies [SVC:service@ABC1234-B user]$ df -h /cyc_node Filesystem Size Used Avail Use% Mounted on /dev/md112 738M 459M 226M 67% /cyc_node
PowerStore: Dell SupportAssist database may fill up and lead to a full internal partition, causing an upgrade failure or node reboot
This issue is resolved in PowerStoreOS 3.2.1.0 and above. It is recommended to apply the workaround below before attempting an upgrade. See PowerStore: PowerStoreOS Matrix for the current versions available. WORKAROUND: NOTE: This is only a temporary, plan to upgrade to PowerStoreOS 3.2.1.0 and above, as soon as possible. Cycle the SupportAssist feature to clear out extraneous files on the /cyc_node mount. From the PowerStore UI, go to Settings > Support Connectivity > Connection Type Take note of the configuration displayed as the details must be reentered in a later step Click to Disabled Click Apply at the bottom of the page Once the job appears to have finished, refresh the UI page to verify the feature is disabled If it does show disabled after a refresh of the UI page, continue to step 2 If it remains enabled after two attempts, contact Dell Technical Support or your Authorized Service Representative, and reference this article ID Wait 15 minutes Enable SupportAssist with the original configuration details captured earlier Once the job appears to have finished, refresh the UI page to verify the feature is enabled If the feature fails to enable, contact Dell Technical Support or your Authorized Service Representative, and reference this article ID
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