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You may experience audio drops, microphone issues, microphone errors, or Audiodg.exe error codes in the Windows Event Logs. You may also experience an error message, Cannot detect your speaker and microphone , within a video conference application (for example, WebEx, Teams, or Zoom). Dell DCXXXXX, Dell Pro Essential, Inspiron, Latitude, OptiPlex, Precision, Vostro, or XPS computers running Windows 11, and the MaxxAudio application versions 10, 11, or 12, can encounter this issue. Computers may have Dell Optimizer or MyDell installed also. Examples of Headsets that May Exhibit Issue: USB Jabra Pro 9470 Evolve2 30 UC Stereo Pro 935 USB Plantronics BT600 Poly Blackwire 5200 Series HW710 Blackwire C5220 List of Affected Computers: Dell DCXXXXX Dell Pro Essential Inspiron Latitude OptiPlex Precision Vostro XPS
The USB audio device stereo output is a mono Echo Cancelation reference signal for the video conference application. The audio errors occur due to the Waves algorithm was not designed to process a mono Echo Cancellation signal.
Dell DCXXXXX Model Driver Release Driver Version Dell 14 DC14250 Released 6.0.23.0 or Later Dell 15 DC15250 Released 5.0.59.0 or Later Dell 15 DC15255 Released 5.0.59.0 or Later Back to Top Dell Pro Essential Model Driver Release Driver Version Dell Pro 14 Essential PV14250 Released 6.0.23.0 or Later Dell Pro 15 Essential PV15250 Released 5.0.59.0 or Later Dell Pro 15 Essential PV15255 Released 5.0.59.0 or Later Back to Top Inspiron Model Driver Release Driver Version Inspiron 3020 Released 1.3.18.0 or Later Inspiron 3020 S Released 1.3.18.0 or Later Inspiron 5410/5418 Released 6.0.9511.1 or Later Inspiron 5415 Released 6.0.9511.1 or Later Inspiron 5510/5518 Released 6.0.9511.1 or Later Inspiron 5515 Released 6.0.9511.1 or Later Inspiron 7510 Released 6.0.9511.1 or Later Inspiron 7610 Released 6.0.9511.1 or Later Inspiron 13 5310 Released 6.0.9511.1 or Later Inspiron 13 5320 Released 6.0.9597.1 or Later Inspiron 13 5330 Released 6.0.9514.1 or Later Inspiron 14 5410 2-in-1 Released 6.0.9511.1 or Later Inspiron 14 5420 Released 6.0.9597.1 or Later Inspiron 14 5425 Released 6.0.9509.1 or Later Inspiron 14 5430 Released 6.0.9514.1 or Later Inspiron 14 5435 Released 6.0.9514.1 or Later Inspiron 14 7415 2-in-1 Released 6.0.9511.1 or Later Inspiron 14 Plus 7420 Released 6.0.9597.1 or Later Inspiron 14 7420 2-in-1 Released 6.0.9597.1 or Later Inspiron 14 7425 2-in-1 Released 6.0.9509.1 or Later Inspiron 14 Plus 7430 Released 6.0.9514.1 or Later Inspiron 14 7430 2-in-1 Released 6.0.9514.1 or Later Inspiron 14 7435 2-in-1 Released 6.0.9514.1 or Later Inspiron 15 3510 Released 6.0.9511.1 or Later Inspiron 15 3511 Released 6.0.9511.1 or Later Inspiron 15 3515 Released 6.0.9511.1 or Later Inspiron 15 3520 Released 6.0.9597.1 or Later Inspiron 15 3525 Released 6.0.9509.1 or Later Inspiron 15 3530 Released 6.0.9514.1 or Later Inspiron 15 3535 Released 6.0.9514.1 or Later Inspiron 16 5620 Released 6.0.9520.1 or Later Inspiron 16 5625 Released 6.0.9509.1 or Later Inspiron 16 5630 Released 6.0.9514.1 or Later Inspiron 16 5635 Released 6.0.9514.1 or Later Inspiron 16 Plus 7620 Released 6.0.9520.1 or Later Inspiron 16 7620 2-in-1 Released 6.0.9597.1 or Later Inspiron 16 Plus 7630 Released 6.0.9514.1 or Later Inspiron 16 7630 2-in-1 Released 6.0.9514.1 or Later Inspiron 16 7635 2-in-1 Released 6.0.9514.1 or Later Inspiron 24 5410 All-in-One Released 6.0.9509.1 or Later Inspiron 24 5411 All-in-One Released 6.0.9509.1 or Later Inspiron 24 5415 All-in-One Released 6.0.9509.1 or Later Inspiron 24 5420/5421 Released 6.0.9514.1 or Later Inspiron 27 7710 All-in-One Released 6.0.9509.1 or Later Inspiron 27 7720 Released 6.0.9514.1 or Later Back to Top Latitude Model Driver Release Driver Version Latitude 3120 Released 6.0.9511.1 or Later Latitude 3320 Released 6.0.9511.1 or Later Latitude 3420 Released 6.0.9511.1 or Later Latitude 3520 Released 6.0.9511.1 or Later Latitude 5320 Released 6.0.9511.1 or Later Latitude 5420 Released 6.0.9511.1 or Later Latitude 5421 Released 6.0.9511.1 or Later Latitude 5520 Released 6.0.9511.1 or Later Latitude 5521 Released 6.0.9511.1 or Later Latitude 7320 Released 6.0.9511.1 or Later Latitude 7320 Detachable Released 10.0.220.1 or Later Latitude 7420 Released 6.0.9511.1 or Later Latitude 7520 Released 6.0.9511.1 or Later Latitude 9420 Released 10.0.220.1 or Later Latitude 9520 Released 10.0.220.1 or Later Latitude 3330 Released 6.0.9597.1 or Later Latitude 3430 Released 6.0.9597.1 or Later Latitude 3530 Released 6.0.9597.1 or Later Latitude 5330 Released 6.0.9509.1 or Later Latitude 5430 Released 6.0.9509.1 or Later Latitude Rugged 5430 Released 6.0.9511.1 or Later Latitude 5431 Released 6.0.9509.1 or Later Latitude 5530 Released 6.0.9509.1 or Later Latitude 5531 Released 6.0.9509.1 or Later Latitude 7230 Released 6.0.9509.1 or Later Latitude 7330 Released 6.0.9509.1 or Later Latitude Rugged 7330 Extreme Released 6.0.9511.1 or Later Latitude 7430 Released 6.0.9509.1 or Later Latitude 7530 Released 6.0.9509.1 or Later Latitude 9330 Released 10.0.216.1 or Later Dell Pro 13 Premium Released 6.2.19, A00 or Later Latitude 9430 Released 10.0.216.1 or Later Latitude 3140 Released 6.0.9509.1 or Later Latitude 3340 Released 6.0.9514.1 or Later Latitude 3440 Released 6.0.9514.1 or Later Latitude 3540 Released 6.0.9514.1 or Later Latitude 5340 Released 6.0.9514.1 or Later Latitude 5440 Released 6.0.9506.1 or Later Latitude 5540 Released 6.0.9514.1 or Later Latitude 7340 Released 6.0.9514.1 or Later Latitude 7440 Released 6.0.9506.1 or Later Latitude 7640 Released 6.0.9506.1 or Later Latitude 9440 2-in-1 Released 0.0.50.4 or Later Back to Top OptiPlex Model Driver Release Driver Version OptiPlex 3000 Released 6.0.9509.1 or Later OptiPlex 5000 Released 6.0.9509.1 or Later OptiPlex 7000 Released 6.0.9509.1 or Later OptiPlex 7010 Released 6.0.9520.1 or Later OptiPlex 3090 Ultra Released 6.0.9511.1 or Later OptiPlex 5090 Released 6.0.9511.1 or Later OptiPlex 7090 Released 6.0.9511.1 or Later OptiPlex 7090 Ultra Released 6.0.9511.1 or Later OptiPlex 5400 All-in-One Released 6.0.9509.1 or Later OptiPlex 7400 All-in-One Released 6.0.9509.1 or Later OptiPlex 7410 All-in-One Released 6.0.9514.1 or Later OptiPlex 5490 All-in-One Released 6.0.9511.1 or Later OptiPlex 7490 All-in-One Released 6.0.9511.1 or Later OptiPlex XE4 Released 6.0.9509.1 or Later Back to Top Precision Model Driver Release Driver Version Precision 3450 Small Form Factor Released 6.0.9511.1 or Later Precision 3650 Tower Released 6.0.9511.1 or Later Precision 3260 Compact Released 6.0.9520.1 or Later Precision 3260 XE Compact Released 6.0.9520.1 or Later Precision 3460 Small Form Factor Released 6.0.9520.1 or Later Precision 3460 XE Small Form Factor Released 6.0.9520.1 or Later Precision 3560 Released 6.0.9511.1 or Later Precision 3561 Released 6.0.9511.1 or Later Precision 3660 Tower Released 6.0.9517.1 or Later Precision 5560 Released 6.0.9511.1 or Later Precision 5760 Released 10.0.220.1 or Later Precision 7560 Released 6.0.9511.1 or Later Precision 7760 Released 6.0.9511.1 or Later Precision 3470 Released 6.0.9509.1 or Later Precision 3570 Released 6.0.9509.1 or Later Precision 3571 Released 6.0.9509.1 or Later Precision 5470 Released 10.0.220.1 or Later Precision 5570 Released 6.0.9509.1 or Later Precision 5770 Released 10.0.220.1 or Later Precision 7670 Released 6.0.9509.1 or Later Precision 7770 Released 6.0.9509.1 or Later Precision 3480 Released 6.0.9506.1 or Later Precision 3580 Released 6.0.9514.1 or Later Precision 3581 Released 6.0.9514.1 or Later Precision 5480 Released 10.0.216.1 or Later Precision 5680 Released 10.0.216.1 or Later Precision 7680 Released 6.0.9506.1 or Later Precision 7780 Released 6.0.9506.1 or Later Back to Top Vostro Model Driver Release Driver Version Vostro 3510 Released 6.0.9511.1 or Later Vostro 3515 Released 6.0.9511.1 or Later Vostro 5310 Released 6.0.9511.1 or Later Vostro 5410 Released 6.0.9511.1 or Later Vostro 5415 Released 6.0.9511.1 or Later Vostro 5510 Released 6.0.9511.1 or Later Vostro 5515 Released 6.0.9511.1 or Later Vostro 7510 Released 6.0.9511.1 or Later Vostro 3020 Released 1.3.18.0 or Later Vostro 3420 Released 6.0.9597.1 or Later Vostro 3425 Released 6.0.9509.1 or Later Vostro 3520 Released 6.0.9597.1 or Later Vostro 3525 Released 6.0.9509.1 or Later Vostro 5320 Released 6.0.9597.1 or Later Vostro 5620 Released 6.0.9597.1 or Later Vostro 5625 Released 6.0.9509.1 or Later Vostro 7620 Released 6.0.9520.1 or Later Vostro 3430 Released 6.0.9514.1 or Later Vostro 3435 Released 6.0.9514.1 or Later Vostro 3530 Released 6.0.9514.1 or Later Vostro 3535 Released 6.0.9514.1 or Later Vostro 5630 Released 6.0.9514.1 or Later Vostro 5635 Released 6.0.9514.1 or Later Vostro Desktop 5890 Released 6.0.9511.1 or Later Back to Top XPS Model Driver Release Driver Version XPS Desktop 8950 Released 6.0.9511.1 or Later XPS 13 9305 Released 6.0.9511.1 or Later XPS 15 9510 Released 6.0.9511.1 or Later XPS 17 9710 Released 10.0.220.1 or Later XPS 9315 Released 0.0.34.7 or Later XPS 9315 2-in-1 Released 10.0.220.1 or Later XPS 13 Plus 9320 Released 10.0.220.1 or Later XPS 15 9520 Released 6.0.9509.1 or Later XPS 17 9720 Released 10.0.220.1 or Later XPS 15 9530 Released 6.0.9514.1 or Later XPS 17 9730 Released 10.0.235.1 or Later Back to Top
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