Symptoms

The PowerProtect Data Manager Appliance Server Disaster Recovery (DR) backups are failing with an exception. The /var/log/brs/serverdr/serverdr.log shows: YYYY-MM-DD HH:MM:SS ERROR [] [createBackupAsync-2] [][][][TRACE_ID:8d1eb37a6d33f4df;JOB_ID:90a8dc6d7559f55d][] [c.e.d.e.c.s.c.u.SdrUtils.createFailedErrorMessage(570)] - Generating failed error message java.nio.file.AccessDeniedException: /data01/serverdr_staging/postgres_pwd at java.base/sun.nio.fs.UnixException.translateToIOException(UnixException.java:90) at java.base/sun.nio.fs.UnixException.rethrowAsIOException(UnixException.java:111) at java.base/sun.nio.fs.UnixException.rethrowAsIOException(UnixException.java:116) .. .. "name" : "Create a Server Disaster Recovery backup - by Scheduler", "category" : "DISASTER_RECOVERY", "subcategory" : null, "ancestryId" : "93ad5efc-b72c-44c5-9638-44093885b358", "parentId" : "36b9c1ef-fe95-478c-90a8-dc6d7559f55d", "classType" : "TASK", "source" : { "type" : "DATA_MANAGER", "id" : null, "description" : null }, "result" : { "status" : "FAILED", "summaries" : [ "BackUp ID : b75cfb53-4859-4f8c-839e-a4073a91f32b", "Backup Name : SystemDR-1662050537324", "PPDM Backup : PPDM Task Id : 7f23a861-1dc9-4b7a-8c28-84ac81df6956", "Available PPDM Storage : 0.0 B (0 Bytes)", "Backup Size : 47.2 3 MB (47230767 Bytes)", "Tar file size : 79.56 MB (79557831 Bytes)", "FAILED" ], "error" : { "code" : "ASDR0001", "reason" : "/data01/serverdr_staging/postgres_pwd", "detailedDescription" : "The Server Disaster Recovery backup cannot be completed.", "remediation" : "Please review the log files at /var/log/brs/serverdr for more detailed information or contact support if the issue persists.",

Cause

The Incorrect permissions are configured for the /data01/serverdr_staging/postgres_pwd directory. The cause of the incorrect permissions is not known. admin@my-ppdm:~> ls -l /data01/serverdr_staging/ total 1292 drwxr-xr-x 3 elasticsearch elasticsearch 292 Sep 8 12:57 elasticsearch drwx------ 3 admin admin 17 Aug 26 10:42 etc drwx------ 5 admin admin 138 Sep 8 12:57 lockbox drwx------ 5 admin admin 138 Sep 8 12:57 pgsql -rw------- 1 root root 48 Jul 21 14:14 postgres_pwd drwx------ 2 admin admin 32 Aug 26 10:42 resiliency

Resolution

Update the permissions for the /data01/serverdr_staging/postgres_pwd directory. Open an SSH session to PowerProtect Data Manager and authenticate with the admin account.Use the su command and authenticate with the root password: sudo suUpdate the postgres_pwd directory permissions:chmod 777 postgres_pwdUpdate the postgres_pwd directory owner: chown admin:admin postgres_pwd

Support Cases