Symptoms

Affected Platforms: Dell 14 Plus DB14255Dell 16 Plus DB16255Dell 14 Plus 2-in-1 DB04255Alienware 16 Aurora AC16250Alienware 16X Aurora AC16251 Users have reported unstable wireless connections on computers with the MediaTek MT7925 WLAN module. Common symptoms include: Inability to connect to certain applicationsLow upload speedsIntermittent or dropped connections, especially under enterprise or roaming conditions

Cause

Old driver limitations

Resolution

Note: Before starting the update, perform the following: Back up all personal data. For more information, refer to Back Up and Recovery.Connect the AC adapter. Updating the MediaTek MT7920/MT7921/MT7922/MT7925 Wi-Fi UWD Driver to version 5.6.0.3906 or later on the computer resolves the issue. To download and install the driver, refer to the Driver Update Guide.

Support Cases