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Dell Pro 14 Plus PB14255 running Ubuntu may show a black screen with the power LED remains on, and the keyboard backlight off. The issue occurs when pressing the power button to wake up the computer after clicking the power button and selecting Suspend to let the computer fully go into suspend. Affected Platform: Dell Pro 14 Plus PB14255
No cause information is available.
Note: Before starting the update, perform the following: Back up all personal data. For more information, refer to Back Up and Recovery.Connect the AC adapter. Updating Ubuntu operating system to version 6.11.0-1025 or later on the computer resolves the issue. To upgrade, refer to How to Upgrade your Ubuntu Operating System to the Latest Version.
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