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The following drivers must be installed on the computer to ensure that the internal computer webcam is detected and functions correctly. Note : Use the order below to install the drivers. Intel Integrated Sensor Solution Driver Intel 2D Imaging/MCU/Visual Sensing Controller Driver for Camera In addition, the Latitude 9420 has a camera privacy option that is controlled by using the F9 key to enable and disable the function. When a camera application is used for camera streaming and the camera privacy option is disabled, the camera shutter opens. When a camera application is used for camera streaming and if the camera privacy options are enabled, the camera shutter does not open ( Figure 1 ). Figure 1: Camera Shutter is Locked - Blue Dot (English Only).
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Uninstall any previously installed camera drivers and then install the required Intel Integrated Sensor Solution Driver followed by the combined Intel 2D Imaging/MCU/Visual Sensing Controller Driver for Camera . If there are issues after the installation of these drivers, reinstall the Operating System and then use the Advanced Driver Restore Using Dell Command Update . Perform the following steps to ensure that the following two drivers are installed on your computer. The following steps see the Intel Integrated Sensor Solution Driver . Browse to the Latitude 9420 driver page. Select Find drivers . Ensure Windows 10, 64-bit or Windows 11 is selected in the drop-down menu under Operating System . Using the drop-down menu under Category , select Chipset . Locate, download, and install the Intel Integrated Sensor Solution Driver . The following steps see the Intel 2D Imaging/MCU/Visual Sensing Controller Driver for Camera . While still on the Latitude 9420 driver page. Using the drop-down menu under Category , select Camera . Locate, download, and install the Intel 2D Imaging/MCU/Visual Sensing Controller Driver for Camera . After installing both drivers, reboot the computer. NOTE: Ensure that the camera privacy option is disabled (shutter open) when using the internal camera (webcam). See this Dell Knowledge Base articles for related information: Resolving the We cannot find your camera, 0xA00F4244 error Fix common webcam issues
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