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Affected Products: Dell Encryption Enterprise Dell Data Protection | Enterprise Edition Dell Encryption Personal Dell Data Protection | Personal Edition Dell Encryption Enterprise for Server Dell Data Protection | Server Edition Affected Versions: v10.2.0 and Earlier Affected Platforms: Windows 10 Windows 8.1 Windows 7 Windows Server 2008 R2 Windows Server 2012 Windows Server 2016 Dell Encryption Enterprise (formerly Dell Data Protection | Enterprise Edition) or Dell Encryption Personal (formerly Dell Data Protection | Personal Edition) Local Management Console user interface (UI) may inaccurately display "_UNMNGD_" or "_UNINITIALIZED _" in the About menu after installing Microsoft Windows cumulative and security updates from or after March 12, 2019. The Microsoft Windows cumulative and security updates from or after March 12, 2019, prevent the Dell Encryption Local Management Console UI from properly launching or displaying information about the encryption status of the device. Due to these UI issues, Opt-In (Deferred Activation) and Server Encryption do not prompt for activation data. Devices that have this issue show an Encryption Client ID (formerly Shield ID ) of "_UNMNGD_" or a Machine ID of "_UNINITIALIZED_" in the About menu of the Dell Encryption Local Management Console.
Not Applicable
Update Dell Encryption Enterprise or Dell Encryption Personal to 10.2.1 or later, to resolve these UI issues, which can be found at https://www.dell.com/support/home/product-support/product/dell-data-protection-encryption/drivers Note: This issue does not affect the product functionality and it continues to protect data, except for devices that are leveraging Opt-in (Deferred) Activation or Server Encryption. A workaround on versions before Dell Encryption v10.2.1 is to remove any Microsoft Windows cumulative and security updates from or after March 12, 2019. Dell does not recommend removing patches as it may leave computers in a vulnerable state. Note: For a list of affected Microsoft Windows cumulative and security updates, reference https://support.microsoft.com/en-us/help/4489899 . If you are unable to update Dell Encryption Enterprise or Dell Encryption Personal, you can confirm: Activation Status To validate product activation, in the Windows Registry go to: HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\CMGShield A populated DCID field indicates an activated product. Note: The example DCID string differs in your environment. Encryption Status WSScan can be used to validate files that are encrypted on an endpoint. For more information, reference How to Use WSScan for Dell Data Security . Note: The Dell Encryption Windows System Tray icon can be hidden until Dell Encryption Enterprise or Dell Encryption Personal can be upgraded to v10.2.1 or later, after confirming encryption and activation status. For more information, reference How to Hide the Dell Encryption Management Agent System Tray Icon . To contact support, reference Dell Data Security International Support Phone Numbers . Go to TechDirect to generate a technical support request online. For additional insights and resources, join the Dell Security Community Forum .
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