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Integrated Dell Remote Access Controller Service Module (iSM) Expands iDRAC management into supported host operating systems iSM provides OS-related information to the iDRAC Lightweight software service with minimal host footprint The Integrated Dell Remote Access Controller(iDRAC) Service Module (iSM) is a lightweight optional software application that can be installed on PowerEdge servers. The iDRAC Service Module complements iDRAC interfaces: User Interface (UI), RACADM CLI, Redfish with additional monitoring data The iDRAC Service Module architecture uses IP socket communication and provides additional systems management data (OS/device driver) to iDRAC and presents one-to-many consoles with access to systems management data through OS standard interfaces. Features Enhancements Download Resources Community iDRAC7 iDRAC8 iDRAC9 iDRAC10 Features of iDRAC Service Module Correlation of software events to hardware failures for Microsoft S2D (16G and below) The event log for hardware storage pool alerts or events are monitored through iSM with Server Storage correlation feature. The server storage subsystem is monitored when Dell storage controllers are used in RAID mode. But in Storage Spaces (SS) or Storage Space Direct (S2D), the server storage subsystem is monitored in a pass-through mode or the SATA chipset is used to create the storage pool. With this feature, the hardware-defined alerts covered by Life-Cycle log and software-defined alerts covered by OS logs are merged and the alerts are registered in the iDRAC Lifecycle logs. This feature is installed with the iDRAC Service Module package and is enabled by default. User can change the preferences in the iDRAC settings. As part of the monitoring, iSM audits the logs for potential failures and warnings. iSM embeds the SS correlation events on the Host to an equivalent LC event. Operating system information Server Administrator shares operating system information and hostname with iDRAC. The iSM provides similar information such as host OS name, server host IP address information, OS version, Fully Qualified Domain Name (FQDN) with iDRAC. The network interfaces on the host OS are also displayed. By default, this monitoring feature is enabled. This feature is available even if Server Administrator is installed on the host OS. Automatic system recovery feature The Automatic System Recovery feature is a hardware-based timer, which is used to reset the server if there is a hardware failure. The feature can perform automatic system recovery operations such as reboot, power cycle, or power off after a specified time interval. This feature is enabled only when the operating system watchdog timer is disabled. If Server Administrator is installed, the monitoring feature is disabled to avoid duplicate watchdog timers. Lifecycle Controller log replication into operating system iSM replicates the Lifecycle Controller (LC) logs to the OS logs. All events that have the OS Log option as the target (in the Alerts page or in the equivalent RACADM or WSMAN interfaces) are replicated in the OS log using iSM. This process is similar to the System Event Log (SEL) replication performed by Server Administrator. The default set of logs to be in the OS logs is the same as the logs configured for SNMP traps/alerts. Only the events logged in the LC log after iSM was installed are replicated to the OS Log. If Server Administrator is installed, the monitoring feature is disabled to avoid duplicate SEL entries in the OS log. iDRAC access using Host OS Using Dell’s PowerEdge Servers, manage the hardware or the firmware of a device through iDRAC by configuring an iDRAC dedicated network. Through the dedicated network port, access the iDRAC interfaces such as UI, RACADM, and Redfish client. The prerequisite to manage the hardware or the firmware is to have a dedicated connection between a device and the supported iDRAC interface. The iDRAC access using Host OS feature, connect to an iDRAC interface from an OS IP or host irrespective of the connection between a device and an iDRAC dedicated network. This feature monitors the hardware or firmware even if the iDRAC is not connected to the servers. FullPowerCycle FullPowerCycle feature provides a way to reset the server auxiliary power. An increasing amount of server hardware runs on server auxiliary power; and troubleshooting of some server issues requires you to physically unplug the server power cable to reset the hardware running on auxiliary power. This leads to someone having to physically unplug/plug the power cables, which lead to a significant cost and hassle for customers and support personnel. The FullPowerCycle feature enables the administrator to connect or disconnect the auxiliary power remotely without visiting the data center. This feature is supported on iDRAC9. In-band support for iDRAC SNMP alerts Using iDRAC, an out-of-band server management and monitoring tool, the SNMP traps/alerts can be recorded in the log. However, from a host OS systems management using in-band agent perspective, the preference is more on the SNMP alert received from the host OS than the traps received from iDRAC. When an SNMP alert is received from iDRAC, it would be challenging to determine the source of the alert as it is from an iDRAC IP and not the system IP. Starting iSM 2.3, you can receive SNMP alerts from the host OS which is similar to the alerts by iDRAC. Enhanced security between iSM and iDRAC communication using TLS protocol (16G and below) Starting iSM 3.4, the data communication between iSM and iDRAC happens through TLS protected USBNIC INET sockets. This ensures protection of all the data that transports from iDRAC to iSM over USBNIC. iSM and iDRAC use self-signed certificates to control Authentication. The self-signed certificates have 10 years of validity. Fresh self-signed certificates are generated while installing iSM every time. S.M.A.R.T Monitoring (16G and below) S.M.A.R.T monitoring feature supports hard disk drives enabled with SATA in AHCI mode. It has integrated capability to monitor S.M.A.R.T alerts through iDRAC supported auditing methods for hard drives under SATA Chipset controller. Previously an open-source utility monitored the alerts to the hard drives set in RAID Mode. Single sign on (SSO) to iDRAC UI from Host OS administrators desktop (16G and below) The single sign-on (SSO) feature enables an authenticated operating system administrator to directly access the iDRAC web interface without requiring login using separate iDRAC administrator credentials. iDRAC UI Launcher Launch the iDRAC user interface from the local system by double-clicking the iDRAC user interface Launcher icon. The iDRAC UI login page opens in the default browser and iDRAC credentials can be used to log in to the iDRAC home page. This is supported only on the Microsoft Windows operating systems. Enhancements to Dell iDRAC Service Module Dell is constantly improving its Dell iDRAC Service Module. iDRAC Service Module (17th Generation) iDRAC Service Module 6.x.x supports PowerEdge 17th Generation servers. Features, DUPs, operating systems, and hypervisors supported by the iSM 6.x.x series Supported operating systems and hypervisors Operating System / Hypervisor iSM 6.0.1.0 iSM 6.0.3.0 iSM 6.0.5.0 Microsoft Windows Server 2022 Yes Yes Yes Microsoft Windows Server 2025 Yes Yes Yes Red Hat Enterprise Linux 9.4 Yes Yes No Red Hat Enterprise Linux 9.6 No No Yes Red Hat Enterprise Linux 10 No No Yes SUSE Linux Enterprise Server 15 SP6 No Yes No SUSE Linux Enterprise Server 15 SP7 No No Yes Ubuntu Server 24.04.2 No Yes Yes VMware vSphere ESXi 8.0 U3 Yes Yes Yes VMware vSphere ESXi 9.0 No Yes Yes iDRAC Service Module (15th Gen, 16th Gen) Features, DUPs, operating systems, and hypervisors supported by the iSM 5.x.x series iDRAC Service Module 5.4.2 supports PowerEdge 15th Generation and 16th Generation servers on all supported operating systems. Supported OSs and hypervisors (iSM 5.4.2) 15G 16G Microsoft Windows Server 2022 Supported Supported Microsoft Windows Server 2025 Supported Supported Red Hat Enterprise Linux 9.6 Supported Supported Red Hat Enterprise Linux 10 Supported Supported SUSE Linux Enterprise Server 15 SP7 Supported Supported Ubuntu Server 24.04.2 Supported Supported VMware vSphere 8.0 U3 Supported Supported VMware vSphere 9.0 Supported Supported See the latest version of Dell iDRAC Service Module Release Notes for the complete list of enhancements and limitations, fixed issues, and known issues. See the Dell Technologies iDRAC Service Module for the complete list of all versions of iSM.
Download and install of Dell iDRAC Service Module. Dell iDRAC Service Module is supported on most versions of Microsoft Windows, Linux, and ESXi operating systems for PowerEdge servers with iDRAC7, iDRAC8, and iDRAC9. See Supported Platforms for additional information about the supported platforms and operating systems. The specific version of iSM for your system varies based on the server model and the installed operating system. To download the latest version of iSM: Go to Dell.com/support and select the server model or enter the service tag. Select Drivers & Downloads Select the Operating System for your system Keyword iSM Download the latest revision provided for Dell iDRAC Service Module See the version-specific Dell Technologies iDRAC Service Module User's Guide then the Installing iDRAC Service Module topic for information about the software requirements, system requirements, and the steps to install, upgrade, and uninstall iSM.
Resources for Dell iDRAC Service Module Community Engage in the Systems Management community to find: Boards to post questions and answers Blogs to read and comment on articles Idea exchanges to improve products and vote for ideas that other community members have posted And more Documentation See Dell iDRAC Service Module Documentation for the latest documentation. White Papers Software RAID features in iDRAC Service Module December 2024 20-page white paper This technical whitepaper provides information about the software RAID feature on iDRAC Service Module (iSM), and guides you through the steps to perform enumeration, configuration, and monitoring of the controllers, physical disks, and virtual disks that are attached to Dell PowerEdge servers. Read the white paper iDRAC Service Module - OS-based capabilities for Out-of-band management with iDRAC9 May 2021 12-page white paper Summary of the latest enhancements that iDRAC Service Module (iSM) provides to out-of-band management with iDRAC9 to the customers in the Dell 14th and 15th generation PowerEdge servers. Read the white paper Dell iDRAC Service Module Security Configuration Guide January 2022 29-page security configuration guide This document describes the security configurations related to Dell iDRAC Service Module (iSM), and its installation, configuration, and functionality on the host operating system. Read the security configuration guide iDRAC Service Module - iDRAC Access over Host Operating System January 2017 17-page white paper This White Paper provides information about the usage and troubleshooting of iDRAC Access using Host Operating System features in iDRAC Service Module v2.3 or later. Read the white paper iDRAC Service Module - Enable In-Band iDRAC SNMP Alerts January 2017 13-page white paper This White Paper provides information about the usage, configuration, and troubleshooting of In-Band iDRAC SNMP Alerts in iDRAC Service Module v2.3 or later. Read the white paper iDRAC Service Module-How to perform an iDRAC CPU Hard Reset July 2016 8-page white paper This White Paper provides information about the usage and troubleshooting of the iDRAC CPU Hard Reset feature in iDRAC Service Module v2.3 or later. Read the white paper iDRAC Service Module 2.1 (min) on Ubuntu and Debian Linux Operating Systems September 2015 19-page white paper This White Paper provides information about the usage and troubleshooting of iDRAC Service Module v2.1 or later on Ubuntu and Debian Linux Operating systems. Read the white paper iDRAC Service Module - Windows Management Instrumentation April 2015 17-page white paper This White paper is about using iDRAC Service Module to monitor the various hardware profiles through the Windows Management Instrumentation (WMI) client interfaces such as Windows PowerShell, Windows Management Instrumentation Command-line, Windows Remote Management client (WINRM), WBEMTEST. Read the white paper Videos Initial installation - iDRAC Service Module Learn how to install the iDRAC Service Module from the iDRAC UI. November 2017 SupportAssist Collection in iDRAC Service Module 3.0.1 Learn how to do SupportAssist collection using iDRAC Service Module 3.0.1. November 2017 Enabling the 'iDRAC access using Host OS' feature on Microsoft Windows in iDRAC Service Module 2.4 Learn how to enable and configure the iDRAC access using Host OS feature on Microsoft Windows. July 2017 Install iDRAC Service Module on Microsoft Windows Nano OS Learn how to install the iDRAC Service Module on Microsoft Windows Nano operating systems. July 2017 Enabling iDRAC access using Host OS feature on Linux in iSM 2.4 Learn how to enable the Inband iDRAC Access for Linux systems. July 2017 Viewing iDRAC SNMP Traps received from the host OS on Linux in iSM 2.4 Learn how to view the iDRAC SNMP Traps received from the host OS on Linux operating systems. July 2017 Monitoring Dell servers through iDRAC Service Module using WMI Covers the process of monitoring Dell servers through iDRAC Service Module (iSM) using Windows Management Instrumentation (WMI) for Dell Server Management Pack Suite version 6.3 in a Microsoft System Center Operations Manager or SCOM environment. October 2024
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