Symptoms

Refer to each section to learn about the features of the Alienware Gaming Headset AW510H and how to use them. Table of Contents What's in the Alienware Gaming Headset AW510H boxAbout the headsetAbout the audio cableAbout the USB DAC boxSetting up your headsetUsing the headsetFrequently Asked QuestionsTroubleshootingAdditional Information What's in the Alienware Gaming Headset AW510H box Figure 1: Alienware Gaming Headset AW510H Box Contents Numbers reference image above: Alienware Gaming Headset - AW510H Audio cable (with microphone mute and volume control) Y-cable with audio and microphone connectors (0.15 m) USB DAC (Digital/Analog converter) box Documents Back to Top About the headset Figure 2: Alienware Gaming Headset AW510H Features Numbers reference image above: Earcups 3.5 mm audio port Retractable boom microphone Back to Top About the audio cable Figure 3: Alienware Gaming Headset AW510H Audio Cable Features Numbers reference image above: Microphone mute switch Volume control wheel Back to Top About the USB DAC box Figure 4: Alienware Gaming Headset AW510H Audio Cable Features Numbers reference image above: Microphone mute switch Volume control wheel Back to Top Setting up your headset Connecting the headset to your computer using the audio cable and Y-cableConnecting the headset to your computer using the USB DAC boxConnecting the headset to your mobile deviceConfiguring the headsetInstalling the Alienware Command Center (AWCC) and Alienware 510H 7.1 Gaming Headset Driver Connecting the headset to your computer using the audio cable and Y-cable To connect the headset to your computer using the audio cable, you have to attach it with a Y-cable. The Y-cable has two 3.5 mm plugs. Connect one end of the audio cable to the 3.5 mm audio port on your headset, and connect the other end to the female jack on the Y-cable (Figure 4).Connect the green end of the Y-cable to the headphone port on your computer (Figure 4).Connect the red end of the Y-cable to the microphone port on your computer (Figure 4). Figure 5: Wiring Connections Back to Top Connecting the headset to your computer using the USB DAC box Connect one end of the USB DAC box to the 3.5 mm audio port on your headset, and connect the other end to the USB port on your computer. Figure 6: USB DAC Box Connections Back to Top Connecting the headset to your mobile device Connect one end of the audio cable to the 3.5 mm audio port on your headset, and connect the other end to the headset port on your mobile device. Figure 7: Connecting the Headset and a Mobile Device Note: USB-C to 3.5mm converter not included. Back to Top Configuring the headset Connect the headset to your computer using the audio cable using the Y-cable or the USB DAC box. Once the headset is detected, it is ready to use. To use your headset for gaming or to listen to music from your computer, it has to be selected as the default playback device and the default recording device in Windows Audio Settings. In Windows toolbar (located in the lower right-hand corner), right-click the speaker icon and select Sounds to access the Windows Audio Settings. The Sound dialog box appears.Click the Playback tab, set the Alienware 510H as the Default Device.Click the Recording tab, set the Alienware 510H as the Default Device.Click the Communications tab, select Do nothing, and then click Apply. Back to Top Installing the Alienware Command Center (AWCC) and Alienware 510H 7.1 Gaming Headset Driver Installing the Alienware Command Center Software From the Dell Support Site (recommended for Dell Branded computers)Installing the Alienware Command Center From the Microsoft Store (recommended for non Dell Branded computers) Installing the Alienware Command Center Software From the Dell Support Site (recommended for Dell Branded computers) To control the features and options you will need the Alienware Command Center (AWCC) and Alienware 510H 7.1 Gaming Headset Driver. You can get the latest versions directly from the Dell Support Site. For more information, refer to the steps below. Notes: To use the AWCC features, uninstall Alienware Headset Center (AWHC) if you have already installed AWHC on your computer.AWCC requires Windows 10 version 16299 or later.It is recommended that you update Windows and the drivers for your computer before installing the Alienware Command Center. For more information refer to Microsoft Knowledge Base article Windows Update: FAQ and Dell Knowledge Base article Drivers and Downloads FAQs.When your computer is preinstalled with AWCC 5.2.42 or later, you will need to install the Alienware 510H 7.1 Gaming Headset Driver, Alienware Sound Center, and possibly the Alienware Control Center as well (perform the following steps), after that you can configure your Alienware 510H 7.1 Gaming Headset. For more information refer to Dell Knowledge Base article Alienware Command Center Quick Guide.When your computer is not preinstalled with AWCC 5.2.42 or later, perform the following steps to install the latest AWCC. AWCC 5.2.42 or later can co-exist with older versions of AWCC on the same computer, so you can continue to use the older version to configure your computer. Connect the headset using the USB Cable with DAC to your computer through a USB port. Make sure the computer is connected to the internet. Browse to the 510H 7.1 Gaming Headset Online Driver Page. Select the Operating System installed on your computer using the drop down menu under Operating system:. Note: When your computer is preinstalled with AWCC 5.2.42 or later, you can skip to Step 9. Touch or click Download to the right of Alienware Command Center (do not close the browser window). Depending on your browser, you will get different options. The following steps are based on using the Chrome browser. Once the Alienware Command Center is downloaded, touch or click the file listed at the bottom of the screen to start the installation process, and follow the prompts. Wait for the Dell Update Package window to appear for the second time, and then touch or click Close. Touch or click Download to the right of Alienware 510H 7.1 Gaming Headset Driver. Once the Alienware 510H 7.1 Gaming Headset Driver is downloaded, touch or click the file listed at the bottom of the screen to start the installation process, and follow the prompts. Reboot the computer. Launch the Alienware Command Center. Notes: You may get a message that there are no AlienFX devices detected, touch or click OK.The Alienware Command Center may take a while to start, as it may be downloading additional software or starting the command center service. Back to Top Installing the Alienware Command Center Software From the Microsoft Store (recommended for non Dell Branded computers) To control the features and options you will need the Alienware Command Center (AWCC) and Alienware 510H 7.1 Gaming Headset Driver. For more information, refer to the steps below. Notes: To use the AWCC features, uninstall Alienware Headset Center (AWHC) if you have already installed AWHC on your computer.AWCC requires Windows 10 version 16299 or later.It is recommended that you update Windows and the drivers for your computer before installing the Alienware Command Center. For more information refer to Microsoft Knowledge Base article Windows Update: FAQ and Dell Knowledge Base article Drivers and Downloads FAQs.When your computer is preinstalled with AWCC 5.2.42 or later, you will need to install the Alienware 510H 7.1 Gaming Headset Driver, Alienware Sound Center, and possibly the Alienware Control Center as well (perform the following steps), after that you can configure your Alienware 510H 7.1 Gaming Headset. For more information refer to Dell Knowledge Base article Alienware Command Center Quick Guide.When your computer is not preinstalled with AWCC 5.2.42 or later, perform the following steps to install the latest AWCC. AWCC 5.2.42 or later can co-exist with older versions of AWCC on the same computer, so you can continue to use the older version to configure your computer. Connect the headset using the USB Cable with DAC to your computer through a USB port. Make sure the computer is connected to the internet. Browse to the 510H 7.1 Gaming Headset Online Driver Page. Select the Operating System installed on your computer using the drop down menu under Operating system:. Touch or click Download to the right of Alienware 510H 7.1 Gaming Headset Driver. Depending on your browser, you will get different options. The following steps are based on using the Chrome browser. Once the Alienware 510H 7.1 Gaming Headset Driver is downloaded, touch or click the file listed at the bottom of the screen to start the installation process, and follow the prompts. Note: When your computer is preinstalled with AWCC 5.2.42 or later, you can skip to Step 15, otherwise proceed to the next step. Press and hold the Windows () key, and then press the q key. In the Search box type Microsoft store. In the search results list, touch or click Microsoft Store (Trusted Microsoft Store app). Touch or click Search in the upper right-hand corner of the Microsoft Store page. In the Search box type Alienware Command Center. In the search results list, touch or click Alienware Command Center (App). Touch or click Get it now or Install and follow the prompts. Reboot the computer. Launch the Alienware Command Center. Notes: The Alienware Command Center may take a while to start, as it may be downloading additional software or starting the command center service.You may get a message that there are no AlienFX devices detected, touch or click OK.The Additional Components Required window may appear, if so, touch or click Download and follow the prompts. Back to Top Using the headset Adjusting the HeadsetAdjusting the VolumeMuting/Un-muting the Microphone Adjusting the Headset Adjust the headband to find an optimal fit for your head. When using the retractable microphone, position it approximately two centimeters away from your mouth. Figure 8: Adjusting the Headband The earcups can be rotated to wear the headset around the neck comfortably, or for easier storage. Figure 9: Adjusting the Earcups Back to Top Adjusting the Volume Use the volume control wheel on the audio cable or the volume (+/-) buttons on the USB DAC box to adjust the speaker volume.Scroll the volume control wheel up to increase the volume, or down to decrease the volume.Press the volume (+) button to increase the volume, or the volume (-) button to decrease the volume. Figure 10: Adjusting the Volume Numbers reference image above: Audio Cable USB DAC Box Back to Top Muting/Un-muting the Microphone Slide the microphone mute switch on the audio cable or the USB DAC box down to mute the microphone. To un-mute the microphone, slide the microphone mute switch up. NOTE: When using the USB DAC box, you can hear an audio prompt ("Mute") when you slide the microphone mute switch down, indicating that the microphone is in mute Figure 11: Muting and Un-muting Numbers reference image above: Audio Cable USB DAC Box Back to Top Frequently Asked Questions QuestionAnswerWhat are the different operating modes? USB mode: Unlock all of the headset's features by installing Alienware Command Center.3.5mm Mode: The AW510H gaming headset will play audio from any device connected through the 3.5mm input on the headset. Be sure to connect to a compatible 4-Pole input port if you intend to use the microphone on the headset. Will this headset work with Xbox One, PS4, Nintendo Switch?This headset will work on all consoles (including the PlayStation 4, Xbox One™ and Nintendo Switch) that allow for connectivity via the 3.5mm audio cable through the controller, or directly into the console in the case of the Nintendo Switch (not compatible with Nintendo Switch Lite). Note: Xbox One may require Xbox One headset adapter (sold separately). Xbox One™ Connect the headset to your Xbox One™ Controller using the 3.5 mm analog cable.Open Settings.Select "Display & Sound".Select " Audio output".Select "HDMI audio".Select "Stereo uncompressed". Setup on PlayStation 4 Connect headset to your DualShocks via 3.5mm analog cable.Open Settings.Select "Devices".Select "Audio Output Settings".Set "Output to Headphones" to "All Audio". Setup on Nintendo Switch in handheld mode only (3.5mm) Connect headset to your Nintendo Switch via 3.5mm analog cable.Audio output will change to your headset automatically. Will this headset work with my mobile device?The AW510H will work with most mobile devices using the 3.5 mm headset jack. USB-C or Lightning to 3.5mm adapters sold separatelyHow do I clean my Headset?The headset requires minimum maintenance to keep it in optimum condition. We recommend that you disconnect the device from the computer once a month and clean it using a soft cloth or cotton swab with a bit of warm water to prevent dirt buildup. Do not use soap or hard cleaning agents. Do not use any liquid to clean the earpads and speakers as the liquids may damage your headset.Why is my microphone not working?When the microphone on your headset is not working, perform one or more of the following steps: Ensure that the microphone is not on mute in the in-line control.Ensure that the 3.5 mm jack is fully inserted into your headset.If your headset is connected to the computer, ensure that you have properly configured your computer's microphone input settings.Test your microphone with a different application on your computer. How do I change the Equalizer (EQ)? Download and install Alienware Command Center (AWCC) and driver, by performing the following steps. Browse to the Alienware 7.1 Gaming Headset | AW510H page. Note: Do not close the page as two downloads are needed. Select the Operating System installed on your computer using the drop down menu under Operating system:Touch or click Download to the right of Alienware Command Center Application.Depending on your browser, you will get different options. The following steps are based on using the Chrome browser.Select which folder to download the file.Once the Alienware Command Center is downloaded, touch or click the file listed at the bottom of the screen to start the installation process, and follow the prompts.Once the Alienware Command Center is installed, touch or click Download to the right of Alienware 510H 7.1 Gaming Headset Driver.Select which folder to download the file.Once the Alienware 510H 7.1 Gaming Headset Driver is downloaded, touch or click the file listed at the bottom of the screen to start the installation process, and follow the prompts.You may be prompted to restart your computer, if so, restart the computer. Change your headset's EQ in Alienware Command Center (AWCC), by performing the following steps. Open the AWCC. Note: The Alienware Sound Center installation window may appear, if so, following the prompts to download and install The Alienware Sound Center. Touch or click Fusion.Click the Audio icon. Note: When the Audio icon does not show, restart the computer. Make sure Playback is selected.Touch or click the Equalizer tab, and make changes as desired. Can I save the Equalizer (EQ) to my Headset?You must have Alienware Command Center (AWCC) running in order to use your configured EQ.Why am I not able to hear audio when I use the USB?When you are unable to hear the audio when using the USB cable with DAC, perform the following steps: Ensure that you have completely inserted the 3.5mm jack into your headset.Ensure that you have configured your computer's audio output settings correctly. Why do I hear echo/feedback on my headset? Ensure that "Listen to this device" is not selected in the Control Panel, by performing the following steps: Right-click the Sound icon located in the lower right-hand corner.Select the Recording tab.Select the Alienware Headset form the list.Touch or click Properties.Select the Listen tab.Make sure the check box to the left of Listen to this device is unchecked.Touch or click OK.Touch or click OK again. Ensure that only one voice chat application is in use while playing a game. Why is my microphone volume level too low? Ensure that the microphone is fully extended when in use. If the microphone is in the stored position, it picks up the sounds from the earcup.Check the microphone levels in the Control Panel, by performing the following steps: Right-click the Sound icon located in the lower right-hand corner.Select the Recording tab.Select the Alienware Headset form the list.Touch or click Properties.Select the Levels tab.Adjust to the desired level.Touch or click OK.Touch or click OK again. You can also increase the microphone's pick up sensitivity by going to Alienware Command Center (AWCC), by performing the following steps: Open the AWCC. Note: The Alienware Sound Center installation window may appear, if so, following the prompts to download and install The Alienware Sound Center. Touch or click Fusion.Click the Audio icon.Under the Headphones section, select the Microphone tab.Change as desired. Why can I not see my headset in AWCC?When you cannot see your AW510H in Alienware Command Center (AWCC), perform one or more of the following steps: Restart your computer and make sure the headset is connected directly into the computer (not through a hub).Connect the headset to a different USB port in your computer.Download and install the the headset drivers, by performing the following steps: Browse to the Alienware 7.1 Gaming Headset | AW510H page.Select the Operating System installed on your computer using the drop down menu under Operating system:Touch or click Download to the right of Alienware 510H 7.1 Gaming Headset Driver.The following steps are based on using the Chrome browser.Select which folder to download the file.Once the Alienware 510H 7.1 Gaming Headset Driver is downloaded, touch or click the file listed at the bottom of the screen to start the installation process, and follow the prompts.You may be prompted to restart your computer, if so, restart the computer. Note: Once you restart the computer and open the AWCC, the Alienware Sound Center installation window may appear, if so, following the prompts to download and install The Alienware Sound Center. Uninstall and then re-install the Alienware Command Center (AWCC), 510H 7.1 Gaming Headset Driver and Alienware Sound Center, by performing the following steps: Uninstall the Alienware Command Center (AWCC). For information on uninstalling a program refer to Dell Knowledge Base article How Do I Remove or Uninstall a Program in Windows?.Browse to the Alienware 7.1 Gaming Headset | AW510H page.Select the Operating System installed on your computer using the drop down menu under Operating system:Touch or click Download to the right of Alienware Command Center Application.Depending on your browser, you will get different options. The following steps are based on using the Chrome browser.Select which folder to download the file.Once the Alienware Command Center is downloaded, touch or click the file listed at the bottom of the screen to start the installation process, and follow the prompts.Once the Alienware Command Center is installed, touch or click Download to the right of Alienware 510H 7.1 Gaming Headset Driver.Select which folder to download the file.Once the Alienware 510H 7.1 Gaming Headset Driver is downloaded, touch or click the file listed at the bottom of the screen to start the installation process, and follow the prompts.You may be prompted to restart your computer, if so, restart the computer.Open the AWCC. Note: The Alienware Sound Center installation window may appear, if so, following the prompts to download and install The Alienware Sound Center. Back to Top Troubleshooting ProblemsPossible solutionsHeadset has no sound.Ensure that the headset is connected to the computer using an audio cable with the Y-cable, or the smartphone or tablet using an audio cable.Try using the headset on another computer, smartphone, or tablet.Ensure that the audio player is playing music, and that the computer volume and media player volume are on, and not muted. - Click the speaker icon on the system tray in your computer. - Adjust the volume level on the volume bar.Sound is not configured to use this connection on the computer as the Audio Output/Input.The person on the other end cannot hear me.Ensure that the microphone is positioned close to the mouth.Ensure that the microphone is not muted.When using the Y-cable, make sure it is connected to the correct ports.When using the native Audio cable, make sure it is connected to the correct port.Make sure the 3.5mm port fully is inserted into the headset.Abnormal sound is coming out of the headset.Adjust the volume level up and down, and check if the abnormal sound changes.Ensure the 3.5mm jack is inserted fully into the headset port and the USB port on your computer.Ensure that the audio cable is fully inserted into the audio port of the mobile device (if connected through the audio cable).Unbalanced sound in the headset.Check that the computer Volume Balance is set correctly. Right-click the speaker icon on the system tray in your computer.Select Sounds and select the Playback, tab.Double-click on speakers, and select the Levels tab.Click Balance, and ensure that the 1 and 2 values are the same. Microphone picks up too much background noise.Ensure that the microphone is positioned close to the mouth.Remove any direct air flow (such as fan or air conditioner) to the microphone.Microphone mute is not working when connected with audio cable.Ensure that the microphone Mic mute switch on the audio cable is set to MUTE OFF.Microphone works intermittently or cannot be heard by the other party.Increase the microphone volume.Set the microphone noise reduction level in chat application to a lower level. Troubleshooting Guide for Microphone Problems on a Dell PCUse the information within and the Audio Recording Troubleshooter to resolve microphone issues. Common Troubleshooting Guide for Sound (audio) Problems in Microsoft WindowsHaving issues with audio or sound on your Dell PC? If you notice symptoms like no sound or no audio, stuttering, jarring, crackling or choppy audio, intermittent audio, distorted audio, follow the troubleshooting steps. Additional Information Browse to the 510H 7.1 Gaming Headset Online Driver Page. for the latest software. For the Alienware 510H 7.1 Gaming Headset Quick Start Guide, browse to the 510H 7.1 Gaming Headset Online Manual Page, and then touch or click View PDF to the right of Alienware 510H 7.1 Gaming Headset Quick Start Guide.The Quick Start Guide provides information on the hardware in the box and the controls on the headset. For the Alienware 510H 7.1 Gaming Headset Configuration and Installation Guide, browse to the 510H 7.1 Gaming Headset Online Manual Page, and then touch or click View PDF to the right of Configuration and Installation Guide.The Configuration and Installation Guide provides information on the options on how to install the application for configuring the Alienware 510H 7.1 Gaming Headset. For the Alienware 510H 7.1 Gaming Headset User Guide, browse to the 510H 7.1 Gaming Headset Online Manual Page, and then touch or click View PDF to the right of Alienware 510H 7.1 Gaming Headset User's Guide.The User Guide provides information such as Setting up your headset on your computer and troubleshooting.

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