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Affected Products: Dell Security Management Server Dell Data Protection | Enterprise Edition Affected Versions: v8.0 to 9.1.5
Not Applicable
When this occurs, you must have a DBA run these codes EXACTLY : Confirm that the user is not set to removed=0 by running Query 1. Query #1 Select * from entity where DisplayName like '%USER UPN%' Replace USER UPN with the upn of the decommissioned user. This should return the selected user in question that has been removed from your AD. Confirm Removed = 1 then run the following: Query #2 UPDATE Entity Set Removed=0 Where DisplayName like '%USER UPN%' and EntityType=1 Go to the web console and log in as a Dell Data Protection | Encryption administrator. Go to the user tab and look up the *USER UPN*. Note: The * is a contain variable for searching. Click the Shielded Devices icon next to the USER UPN. Locate the machine where the USB device originally got encrypted and click Recover . Enter the Device Code that the USB device provides, and press Generate Access Code . Enter Access Code on USB UI to finish recovery. Once recovery has been successful, have your DBA perform the following: Query #3 UPDATE Entity Set Removed=1 Where DisplayName like '%USER UPN%' and EntityType=1 This removes the inactive user from the database. To contact support, reference Dell Data Security International Support Phone Numbers . Go to TechDirect to generate a technical support request online. For additional insights and resources, join the Dell Security Community Forum .
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