The vendor has published 2 unique mention(s) for this bug: 1. Audio recording might fail if the VDA and Session Recording Agent versions are mismatched. 2. Audio recording may fail if the VDA and Session Recording Agent versions are mismatched. Latest urls for this bug: 1. https://docs.citrix.com//en-us/session-recording/2402-ltsr/known-issues 2. https://docs.citrix.com//en-us/session-recording/current-release/whats-new/known-issues