The vendor has published 1 unique mention(s) for this bug: 1. Attempts to close unresponsive or dormant live recordings automatically or manually by using the ICLDB DORMANT command might fail. The issue occurs when you update Session Recording to 2308 instead of doing a fresh installation. To resolve the issue, run the following script in PowerShell on the Session Recording server machine and ensure that you have administrative access to the Session Recording database: Add-Type -AssemblyName System.data $registryKey = [Microsoft.Win32.Registry]::LocalMachine.OpenSubKey("SOFTWARE\\Citrix\\SmartAuditor\\Server") $dbName = $registryKey.GetValue("DatabaseName") $dbInstance = $registryKey.GetValue("SmAudDatabaseInstance") write-host "Connecting to $dbInstance\$dbName" # Connect db $conn = New-Object System.Data.SqlClient.SqlConnection $conn.ConnectionString = "workstation id=.;packet size=4096;integrated security=SSPI;data source=$dbInstance;persist security info=True;initial catalog=$dbName" $conn.Open() $cmd = $conn.CreateCommand() $cmd.CommandText = "use [$dbName];if not exists(select * from [dbo].[EndReason] where ID=5) begin insert [dbo].[EndReason] values (5, 'Dormant') end" $cmd.ExecuteNonQuery() Latest urls for this bug: 1. https://docs.citrix.com//en-us/session-recording/2308/whats-new/known-issues 2. https://docs.citrix.com//en-us/session-recording/2311/whats-new/known-issues 3. https://docs.citrix.com//en-us/session-recording/2402-ltsr/known-issues 4. https://docs.citrix.com//en-us/session-recording/current-release/whats-new/known-issues