The earliest recollection of this bug is traced back to PAN-OS 8.1.19 - July 22, 2025. This bug is fixed in PAN-OS versions 9.1.8, 8.1.19. Fixed an issue on Panorama appliances in an active/passive HA configuration where a managed firewall generated high priority alerts that it failed to connect to the passive Panorama appliance's User-ID agent server. This issue occurred because the firewall was only able to connect to one Panorama User-ID server at a time, and it connected only to the active Panorama appliance's User-ID server. Fixed an issue on Panorama appliances in an active/passive high availability configuration where a managed firewall generated high priority alerts that it failed to connect to the passive Panorama appliance's User-ID agent server. This issue occurred because the firewall was only able to connect to one Panorama User-ID server at a time, and it connected only to the active Panorama appliance's User-ID server. For more information: https://docs.paloaltonetworks.com/pan-os/8-1/pan-os-release-notes/pan-os-8-1-addressed-issues/pan-os-8-1-19-addressed-issues https://docs.paloaltonetworks.com/pan-os/9-1/pan-os-release-notes/pan-os-9-1-addressed-issues/pan-os-9-1-8-addressed-issues