OPERATIONAL DEFECT DATABASE
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Document VersionRelease DateDetails202/20/2020Updated Resolution with permanent solution, OA Firmware 4.95 (or later)109/24/2015Original document releaseOn an HPE c-Class BladeSystem running Onboard Administrator Firmware Version 4.50 (or earlier), if the server blade BIOS Asset Tag has been populated and an attempt is made to view the data via the Onboard Administrator (OA,) there will be no information displayed in the User Interface (UI), and the information will be displayed as "unknown" in the OA Command Line Interface (CLI):OA-B4B52F61D9D1 show server info 3Server Blade #3 Information:Type: Server BladeManufacturer: HPProduct Name: ProLiant BL460c Gen9Part Number: 727031-B21System Board Spare Part Number: 744409-001Serial Number: XXXXXXXXXSerial Number (Logical):UUID: XXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXXUUID (Logical): 00000000-0000-0000-0000-000000000000Server Name: host is unnamedAsset Tag:[Unknown]ROM Version: I36 08/26/2014Boot Mode: LegacyCPU 1: Intel(R) Xeon(R) CPU E5-2670 v3 @ 2.30GHz (12 cores)CPU 2: Intel(R) Xeon(R) CPU E5-2670 v3 @ 2.30GHz (12 cores)Memory: 131072 MBFLB Adapter 1: HP FlexFabric 10Gb 2-port 536FLB AdapterEthernet LOM1:1-a 6C:C2:17:37:68:F0iSCSI HBA LOM1:1-b 6C:C2:17:37:68:F1FCoE HBA LOM1:1-b 20:00:6C:C2:17:37:68:F1Ethernet (NIC 1) LOM1:2-a 6C:C2:17:37:68:F8iSCSI HBA LOM1:2-b 6C:C2:17:37:68:F9FCoE HBA LOM1:2-b 20:00:6C:C2:17:37:68:F9This server does not contain any mezzanine cardsManagement Processor Information:Type: iLO4Name: ILO2M243402VBFirmware Version: 2.10 Jan 15 2015IP Address: 16.79.36.187MAC Address: FC:15:B4:84:62:CEPower Management Controller Version: UNKNOWNiLO Federation Capable: YesOA-B4B52F61D9D1
Any HPE ProLiant BL460 Gen9 or ProLiant BL660 Gen9 server blade when the BIOS Asset Tag field for the server blade has been populated.
OA Firmware 4.95 (or later) resolves this issue:OA Firmware 4.95The data can also be retrieved with HP STK tools available for Gen9. For example, the RIBCL script "Get asset tag" will gather data from these blades.RECEIVE PROACTIVE UPDATES: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL:http://www.hp.com/go/myadvisoryNAVIGATION TIP: For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to theNavigation Tips document.SEARCH TIP: For hints on locating similar documents on HP.com, refer to theSearch Tips document.
Operating Systems Affected:Not Applicable
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