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In rare instances, certain HPE StoreEver LTO Ultrium Tape Drives may not be detected during a server cold boot when the drives are attached to an HPE Smart Array SR Controller.To determine whether the LTO drives are recognized, perform the following:PressF9during BIOS POST to boot into the System Configuration (RBSU).Example of RBSU Screen ResultsSelectSystem Utilities.SelectSystem Configuration.SelectHPE Smart Array controller.SelectDisk Utilities.If the LTO tape drives are detected, they will be displayed in a screen similar to the example below.
The following HPE StoreEver LTO Ultrium Tape Drives connected with any HPE Gen 11, Gen10 Plus, or Gen 10 HPE Smart Array SR Controllers are affected by this issue:Tape Drive NameSKUFRUHPE StoreEver LTO-9 Ultrium 45000 Internal Tape DriveBC040AP36630-001HPE StoreEver LTO-9 Ultrium 45000 Internal TAA-compliant Tape DriveBC041AP36631-001HPE StoreEver LTO-8 Ultrium 30750 Internal Tape DriveBC022A882279-001HPE StoreEver LTO-8 Ultrium 30750 TAA-compliant Internal Tape DriveBC024A882280-001HPE LTO-7 Ultrium 15000 Internal Tape DriveBB873A839697-001HPE StoreEver LTO-7 Ultrium 15000 TAA-compliant Internal Tape DriveBB953A839699-001HPE LTO-6 Ultrium 6250 Internal Tape DriveEH969A684881-001HPE Smart Array SR Gen11, Gen10 Plus and Gen10 Controllers affected by this issue:HPE SR308i-p Gen11 x8 Lanes 2GB Cache PCI Plug-in Storage Controller (P47192-B21)HPE SR416i-a Gen10 Plus x16 Lanes 4GB Cache NVMe/SAS 24G Controller (P12688-B21)HPE SR932i-p Gen10 Plus x32 Lanes 8GB Wide Cache NVMe/SAS 24G PCIe4 x16 Controller (P04220-B21)HPE Smart Array E208e-p SR Gen10 (8 External Lanes/No Cache) 12G SAS PCIe Plug-in Controller (804398-B21)HPE Smart Array E208i-a SR Gen10 (8 Internal Lanes/No Cache)12G SAS Modular Controller (804326-B21)HPE Smart Array E208i-a SR Gen10 (8 Internal Lanes/No Cache)12G SAS Modular LH Controller (869079-B21)HPE Smart Array E208i-p SR Gen10 (8 Internal Lanes/No Cache)12G SAS PCIe Plug-in Controller (804394-B21)HPE Smart Array P408e-p SR Gen10 (8 External Lanes/4GBCache) 12G SAS PCIe Plug-in Controller (804405-B21)HPE Smart Array P408i-a SR Gen10 (8 Internal Lanes/2GBCache) 12G SAS Modular Controller (804331-B21)HPE Smart Array P408i-a SR Gen10 (8 Internal Lanes/2GBCache) 12G SAS Modular LH Controller (869081-B21)HPE Smart Array P408i-p SR Gen10 (8 Internal Lanes/2GBCache) 12G SAS PCIe Plug-in Controller (830824-B21)HPE Smart Array P816i-a SR Gen10 (16 Int Lanes/4GBCache/SmartCache) 12G SAS Modular LH Controller (869083-B21)HPE Smart Array P816i-a SR Gen10 (16 Internal Lanes/4GBCache/SmartCache) 12G SAS Modular Controller (804338-B21)
Power off the server from the OS, and power on the server again to recover the missing HPE StoreEver LTO Ultrium Tape Drives.RECEIVE PROACTIVE UPDATES: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL:HPE Email Preference CenterNAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to theNavigation Tips document.SEARCH TIP: For hints on locating similar documents on HPE.com, refer to theSearch Tips document.
Operating Systems Affected:Not Applicable
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