BugZero | Hewlett Packard Enterprise BugID a00136954en_us - HPE ProLiant DL20/ML30 Gen11 Server

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BugZero | Hewlett Packard Enterprise BugID a00136954en_us - HPE ProLiant DL20/ML30 Gen11 Server - PXE Boot Fai...

Hewlett Packard Enterprise - Defect ID: a00136954en_us

HPE ProLiant DL20/ML30 Gen11 Server - PXE Boot Fails to Connect with the Onboard NIC Port, Causing a Retry Loop

Hewlett Packard Enterprise - Defect ID: a00136954en_us

HPE ProLiant DL20/ML30 Gen11 Server - PXE Boot Fails to Connect with the Onboard NIC Port, Causing a Retry Loop

Last updated on December 9th, 2024

BugZero Risk Score
5.9 Medium

Overall: 5.9

Severity: 6.4

Community: 5.5

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Bug Details

Priority: Medium

Description

Summary

On an HPE ProLiant DL20 Gen11 or ProLiant ML30 Gen11 server with the LAN cable connected to the onboard NIC, the connection to PXE boot server may fail during the PXE Boot. When this occurs, the following screens will be displayed while the server is retrying repeatedly to boot:1.>> Booting Embedded LOM 1 Port 1: BCM 5719 1GBE 4p BASE-T LOM Adptr - NIC (HTTP(S) IPv4)>>Start HTTP Boot over IPv42.>> Booting Embedded LOM 1 Port 1: BCM 5719 1GBE 4p BASE-T LOM Adptr - NIC (HTTP(S) IPv6)>> Start HTTP Boot over IPv6.Error: Could not retrieve NBP file size from HTTP server.Error: Unexpected network error.No offers received matching the 'UEFI HTTP Boot' Policy.3.Set up your serverHewlett Packard Enterprise logoNo bootable devices were detected. Please attach a UEFI bootable device. System will automatically retry the UEFI Boot Order in 4 seconds.Press F10 to boot Intelligent Provisioning

Scope

Any HPE ProLiant ML30 Gen11 or HPE ProLiant DL20 Gen11.

Resolution

This issue has been fixed with the software package combo image v20.30.41, included in the following firmware utility - select one depending on the operating system:Broadcom NX1 Online Firmware Upgrade Utility for VMware version 1.39.0Broadcom NX1 Online Firmware Upgrade Utility for Windows Server x64 Editions version 5.4.2.0Broadcom NX1 Online Firmware Upgrade Utility for Linux x86_64 version 2.38.0As a workaround for earlier versions, warm reset the system by either of the following methods:Locally, press CTRL + ALT + DEL to reboot the system.ORRemotely, press Power > Reset in the iLO 6 web GUI.Revision HistoryDocument VersionRelease DateDetails2December 9, 2024Updated Resolution with permanent fix.1January 12, 2024Original Document Release.

Affected OS

Operating Systems Affected:OS Independent

Change history

2024-12-09 Added: HPE ProLiant DL20 Gen11, HPE ProLiant ML30 Gen11

Links

No external links available for this bug

Relevant Products

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Affected versions:Not Applicable

Fixed versions: No known fixed versions

Relevant Products

Click on a version to see all relevant bugs

Affected versions:Not Applicable

Fixed versions: No known fixed versions

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OPERATIONAL DEFECT DATABASE

Hewlett Packard Enterprise - Defect ID: a00136954en_us

HPE ProLiant DL20/ML30 Gen11 Server - PXE Boot Fails to Connect with the Onboard NIC Port, Causing a Retry Loop

Hewlett Packard Enterprise - Defect ID: a00136954en_us

HPE ProLiant DL20/ML30 Gen11 Server - PXE Boot Fails to Connect with the Onboard NIC Port, Causing a Retry Loop

Last updated on December 9th, 2024

BugZero Risk Score5.9 Medium

Bug Details

Summary

Scope

Resolution

Affected OS

Links

Top Hewlett Packard Enterprise Defects

Ready to prevent the next vendor outage?

BugZero Risk Score
5.9 Medium