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On HPE ProLiant servers running VMware ESXi OS, HPE MR Gen10 Plus and Gen11 Controllers may not function after an MR firmware update that is performed online using HPE fwpkg, or using the SPP.Below are two (2) example scenarios of how to identify that the controller is not functioning:Scenario 1The HPE Integrated Lights-Out (iLO) Device Inventory displays a Firmware Version of "N/A" and a Status of "Unknown":Scenario 2When viewing the System Configuration window, the HPE MR controller is not listed:
The following HPE MR Gen10 Plus and Gen11 Controllers listed below running VMware ESXi, with their spare part numbers, are affected by this rare issue:ProductPart NumberSpare Part NumberHPE MR Gen10 Plus ControllersHPE MR216i-a Gen10 Plus x16 Lanes without Cache NVMe/SAS 12G ControllerP26325-B21P28348-001HPE MR216i-p Gen10 Plus x16 Lanes without Cache NVMe/SAS 12G ControllerP26324-B21P28336-001HPE MR416i-a Gen10 Plus x16 Lanes 4GB Cache NVMe/SAS 12G ControllerP26279-B21P28335-001HPE MR416i-p Gen10 Plus x16 Lanes 4GB Cache NVMe/SAS 12G ControllerP06367-B21P28344-001HPE MR Gen11 ControllersHPE MR216i-o Gen11 x16 Lanes without Cache OCP SPDM Storage ControllerP47789-B21P47954-001HPE MR216i-p Gen11 x16 Lanes without Cache PCI SPDM Plug-in Storage ControllerP47785-B21P47953-001HPE MR408i-o Gen11 x8 Lanes 4GB Cache OCP SPDM Storage ControllerP58335-B21P58543-001HPE MR416i-o Gen11 x16 Lanes 8GB Cache OCP SPDM Storage ControllerP47781-B21P47952-001HPE MR416i-p Gen11 x16 Lanes 8GB Cache PCI SPDM Plug-in Storage ControllerP47777-B21P47951-001HPE MR Gen10 Plus controllers are supported on the following servers:HPE ProLiant DL380 Gen10 Plus ServerHPE ProLiant DL380 Gen10 ServerHPE ProLiant DL365 Gen10 Plus ServerHPE ProLiant DL360 Gen10 Plus ServerHPE ProLiant DL360 Gen10 ServerHPE ProLiant DL345 Gen10 Plus ServerHPE ProLiant DL325 Gen10 Plus v2 ServerHPE ProLiant DL385 Gen10 Plus v2 ServerHPE ProLiant ML30 Gen10 Plus ServerHPE ProLiant DL20 Gen10 Plus ServerHPE MR Gen11 controllers are supported on the following servers:HPE Alletra Storage Server 4120HPE Alletra 4110 ServerHPE ProLiant DL380 Gen11 ServerHPE ProLiant DL360 Gen11 ServerHPE ProLiant ML350 Gen11 ServerHPE ProLiant ML110 Gen11 ServerHPE ProLiant DL320 Gen11 ServerHPE ProLiant DL365 Gen11 ServerHPE ProLiant DL385 Gen11 ServerHPE ProLiant DL345 Gen11 ServerHPE ProLiant DL325 Gen11 ServerHPE ProLiant DL560 Gen11 ServerHPE ProLiant DL380a Gen11 ServerHPE ProLiant DL20 Gen11 ServerHPE ProLiant ML30 Gen11 Server
The following HPE MR controller firmware versions fix this issue. If the firmware is updated to an earlier version than listed, the controller may not function as expected, and the controller will need to be replaced. HPE strongly recommends updating HPE MR controllers to the latest version of controller firmware.NOTE: All of the downloads below can be performed remotely.Firmware for HPE MR Gen10 Plus ControllersWindows and Linux:Firmware Package - HPE MR216i-a Gen10 Plus Tri Mode ControllerFirmware Package - HPE MR216i-p Gen10 Plus Tri Mode ControllerFirmware Package - HPE MR416i-a Gen10 Plus Tri Mode ControllerFirmware Package - HPE MR416i-p Gen10 Plus Tri Mode ControllerVMWARE:PSOC Firmware Flash for ESXi7.0 and 8.0 - HPE MR216i-a Gen10 Plus Tri Mode ControllerController Firmware Flash for ESXi7.0 and 8.0 - HPE MR216i-p Gen10 Plus Tri Mode ControllerController Firmware Flash for ESXi7.0 and 8.0 - HPE MR416i-a Gen10 Plus Tri Mode ControllerController Firmware Flash for ESXi7.0 and 8.0 - HPE MR416i-p Gen10 Plus Tri Mode ControllerGen10 Service Pack for ProLiant (SPP)Version: 2024.04.00.00 (April 19, 2024)Gen10 Service Pack for ProLiantFirmware for HPE MR Gen11 ControllersWindows and Linux:Firmware Package - HPE MR216i-o Gen11 Tri Mode ControllerFirmware Package - HPE MR216i-p Gen11 Tri Mode ControllerFirmware Package - HPE MR408i-o Gen11 Tri Mode ControllerFirmware Package - HPE MR416i-o Gen11 Tri Mode ControllerFirmware Package - HPE MR416i-p Gen11 Tri Mode ControllerVMWARE:Controller Firmware Flash for ESXi7.0 and 8.0 - HPE MR216i-o Gen11 Tri Mode ControllerController Firmware Flash for ESXi7.0 and 8.0 - HPE MR216i-p Gen11 Tri Mode ControllerController Firmware Flash for ESXi7.0 and 8.0 - HPE MR408i-o Gen11 Tri Mode ControllerController Firmware Flash for ESXi7.0 and 8.0 - HPE MR416i-o Gen11 Tri Mode ControllerController Firmware Flash for ESXi7.0 and 8.0 - HPE MR416i-p Gen11 Tri Mode ControllerGen11 Service Pack for ProLiant (SPP)Version: 2024.04.00.00Gen11 Service Pack for ProLiantRevision HistoryDocument VersionRelease DateDetails3April 26, 2024Removed manual steps to update controller firmware and added controller firmware download links in the Resolution section2January 10, 2024Updated the affected products to limit the affected OS to VMware ESXi, added the NOTE in the Description section, and updated the workaround steps in the Resolution section1December 20, 2023Original Document ReleaseRECEIVE PROACTIVE UPDATES: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL:HPE Email Preference CenterNAVIGATION TIP:For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to theNavigation Tips document.SEARCH TIP:For hints on locating similar documents on HPE.com, refer to theSearch Tips document.
Operating Systems Affected:VMware ESXi 7.0, VMware ESXi 8.0
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