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OPERATIONAL DEFECT DATABASE
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On any of the HPE Servers with Intel Virtual RAID on CPU (Intel VROC) running Microsoft Windows Server or VMware ESXi Operating Systems listed in the Scope section below; the online firmware updates are not available for drives attached to the Intel Virtual RAID on CPU (Intel VROC). Note: Drives attached to the Intel VROC on HPE servers running Linux Operating Systems can be updated using the online mode.
Any of the following HPE Gen10 Plus / Gen11 / Gen12 servers with Intel Virtual RAID on CPU (Intel VROC) running Microsoft Windows Server or VMware ESXi Operating Systems: HPE Alletra Storage Server 4110 HPE Alletra Storage Server 4120 HPE Alletra Storage Server 4140 HPE Edgeline e920 Server Blade HPE Edgeline e920d Server Blade HPE Edgeline e920t Server Blade HPE ProLiant DL110 Gen10 Plus Telco server HPE ProLiant DL110 Gen11 HPE ProLiant DL20 Gen10 Plus server HPE ProLiant DL20 Gen11 HPE ProLiant DL320 Gen11 HPE ProLiant DL360 Gen10 Plus server HPE ProLiant DL360 Gen11 HPE ProLiant DL380 Gen10 Plus server HPE ProLiant DL380 Gen11 HPE ProLiant DL380a Gen11 HPE ProLiant DL560 Gen11 HPE ProLiant MicroServer Gen11 HPE ProLiant ML110 Gen11 HPE ProLiant ML30 Gen10 Plus server HPE ProLiant ML30 Gen11 HPE ProLiant ML350 Gen11 HPE ProLiant Compute DL380a Gen12 HPE ProLiant Compute DL320 Gen12 HPE ProLiant Compute DL360 Gen12 HPE ProLiant Compute DL380 Gen12 HPE ProLiant Compute ML350 Gen12 HPE ProLiant Compute DL340 Gen12
Perform either of the following procedures (Online Mode or Offline Mode) by using the "Custom Pack for Gen10 Plus/Gen11/Gen12 ProLiant for Intel VROC Platforms" to update the firmware for the drives attached to the Intel VROC: Online Mode : It can be performed via " local host update " or " remote update ": Local host update : It can be run directly from a server running a Linux operation system with an interactive mode following the onscreen steps to update the firmware components. To initiate deployment in the interactive mode, execute the launch_sum.sh (Linux) script which is found in the root of the .iso image. OR Remote Update: It can be performed by running a Microsoft Windows Server or Linux operating system remotely with an interactive mode following the onscreen steps to update the firmware components; but the updates to the target server must be run with a Linux operation system. To initiate deployment in the interactive mode, execute the launch_sum.bat (Windows) or launch_sum.sh (Linux) script which is found in the root of the .iso image through client. Offline Mode: Boot .iso image and perform either of the following modes: Note: The offline mode is not current supported on HPE Gen12 servers with HPE Integrated Lights-Out 7 (iLO 7). Interactive mode: Follow the onscreen steps to update the firmware components. OR Automatic mode: The firmware update will be run by default without any user interaction after sitting for 10 seconds at the menu screen, when the .iso image is used to boot the server. Important: To download the Custom Pack for Gen10 Plus/Gen11/Gen12 ProLiant for Intel VROC Platforms version 2024.11.00 (or later), refer to the following URL: Custom Pack for Gen10 Plus/Gen11/Gen12 ProLiant for Intel VROC Platforms Version 2024.11.00 (Or Later) Note: This Custom Pack is only supported on HPE Gen10 Plus / Gen11 / Gen12 servers with Intel VROC enabled (Refer to the platforms list under the Scope section). Revision History Document Version Release Date Details 6 May 19, 2025 Steps in the Resolution has been added with more information. Additional platforms were added to the Scope section: HPE ProLiant Compute DL320 Gen12 HPE ProLiant Compute DL360 Gen12 HPE ProLiant Compute DL380 Gen12 HPE ProLiant Compute ML350 Gen12 HPE ProLiant Compute DL340 Gen12 5 December 9, 2024 Resolution section has been updated with Custom Pack for Gen10 Plus/Gen11/Gen12 ProLiant for Intel VROC Platforms Version 2024.11.00. HPE ProLiant Compute DL380a Gen12 has been added to the Scope section. Support for Intel VROC 8.5 driver, tool and drive firmware has been removed from "Custom Pack for Gen10 Plus/Gen11/Gen12 ProLiant for Intel VROC Platforms version 2024.11.00". 4 May 23, 2024 Resolution section has been updated with additional information. Additional platforms were added to the document. 3 April 26, 2023 Url in the Resolution section has been updated. HPE ProLiant Gen11 platforms are also affected by this issue. 2 December 9, 2021 An additional fix has been added to the Resolution section. 1 May 18, 2021 Original Document Release.