OPERATIONAL DEFECT DATABASE
...
...
Any HPE Synergy Gen10 compute module or ProLiant Gen10 server configured with HPE Agentless Management Service version 11.6.0 (or earlier) and running VMware ESXi customized images for ESXi 6.5, 6.7 or 7.0 prior to December 2020, may encounter a PSOD Exception 14 in world 2102767:tq:tracing IP 0x418014122780 addr 0x18.The following warnings will be seen in the host logs:WARNING: Heap: 3571: Heap VMKAPI-char-metadata already at its maximum size. Cannot expand.WARNING: Heap: 4079: Heap_Align(VMKAPI-char-metadata, 40/40 bytes, 8 align) failed. caller: 0x41802e122159WARNING: UserDuct: 1575: smad: Failed to copy 1200 bytes from 0x32f6b22db90 into duct buffer: Invalid addressIn addition, the following errors will be displayed in the Active Health System (AHS) log under active health event tabs:Caution,414,30798,0x04,iLO CHIF Subsystem,0x08,CHIF Error Record,0x00,Engineering, ,05/24/2020 01:34:36,File:src/chif.c:1391 Ch:14 Srv:0dh Error Code:8 (Internal Service Not Responding) Data: 0c 00 00 00 93 00 0d 00 01 00 04 00 00 00 00 00 01 12 08 00 10 00 00 00 3d e5 5b 00 3e e5 5b 00There may be additional symptoms related to the operation of HPE InfoSight and Integrated Lights-Out (iLO) amplifier that require Agentless Management Service (AMS) to work properly that are not noted here.
Any HPE Synergy Gen10 compute module or ProLiant Gen10 server configured with HPE Agentless Management Service version 11.6.0 (or earlier) and running VMware ESXi customized images for ESXi 6.5, 6.7 or 7.0 prior to December 2020.
To resolve this issue, upgrade the Agentless Management Service to version 11.6.10 (or later) through the HPE ESXi custom images with the fixed version or downloading the AMS offline bundle.VMWARE ESXI IMAGE FOR HPE SERVERS:6.5 U3 Jan 2021 vSphere 6.5 U3 Build 17097218 oem-build 650.U3.10.6.3 Not Compatible with Synergy6.7 U3 Jan 2021 vSphere 6.7 U3 Build 17167734 oem-build 670.U3.10.6.3 Not Compatible with Synergy7.0 U1 Jan 2021 vSphere 7.0 U1 Build 17325551 oem-build 701.0.0.10.6.3 Not Compatible with Synergy6.5 U3 Jan 2021 vSphere 6.5 U3 Build 17167537 oem-build 650.U3.10.6.5 Synergy Only6.7 U3 Jan 2021 vSphere 6.7 U3 Build 17167734 oem-build 670.U3.10.6.5 Synergy Only7.0 U1 Jan 2021 vSphere 7.0 U1 Build 17325551 oem-build 701.0.0.10.6.5 Synergy OnlyOFFLINE BUNDLES:HPE Offline Bundle for ESXi 6.5HPE Offline Bundle for ESXi 6.7HPE Agentless Management Bundle for ESXi 7.0 for HPE Gen10 and Gen10 Plus ServersRECEIVE PROACTIVE UPDATES: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL:Proactive Updates Subscription Form.NAVIGATION TIP:For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads to servers and options, refer to theNavigation Tips document.SEARCH TIP:For hints on locating similar documents on HPE.com, refer to theSearch Tips document.
Operating Systems Affected:VMware ESXi 7.0, VMware vSphere 6.5
No external links available for this bug
Click on a version to see all relevant bugs
Hewlett Packard Enterprise Integration
Learn more about where this data comes from
Bug Scrub Advisor
Streamline upgrades with automated vendor bug scrubs
BugZero Enterprise
Wish you caught this bug sooner? Get proactive today.
