OPERATIONAL DEFECT DATABASE
...
...
On HPE Platforms configured with Solid State Drives (SSDs) listed in the Scope section below, the data may become inaccessible at 70,000 hours (7.99 years) of operation.While the failure mode is similar, the issue described in this advisory is unrelated to SSD issues detailed in the following bulletins:HPE SAS Solid State Drives - Critical Firmware Upgrade Required for Certain HPE SAS Solid State Drive Models to Prevent Drive Failure at 32,768 Hours of OperationHPE SAS Solid State Drives - Critical Firmware Upgrade Required for Certain HPE SAS Solid State Drive Models to Prevent Drive Failure at 40,000 Hours of OperationIn addition, this issue is not unique to HPE and potentially affects other manufacturers.Important:The HPD4 firmware is considered a critical fix and is required to address the issue detailed below. HPE strongly recommends immediate application of this critical fix for any impacted drives that are still in operation. Neglecting to update to SSD firmware version HPD4 will result in temporary loss of drive operation at 70,000 power-on hours (7.99 years), followed by a drive power cycle. Once this issue occurs, it will require the immediate application of HPD4 firmware in order to restore the drive to an operational state. To be clear, this firmware version serves to both prevent the 70,000 power-on hours issue and recover impacted drives if the issue is encountered.HPE was notified by a Solid State Drive (SSD) manufacturer of a firmware defect affecting certain SAS SSD models (reference the table below) used in a number of HPE Platforms. In addition, SSDs contained within SAN-attached or other external storage enclosures must be checked separately from the drives in the main system.
In the scenario described above, the following SSD models with firmware version HPD3 (or earlier):HPE Model NumberHPE SKUHPE SKU DescriptionSpare Part NumberVK0800JEABE797299-B21HPE 800GB 12G SAS Value Endurance LFF 3.5-in SC Enterprise Value 3yr Wty Solid State Drive797544-001VK0800JEABE762261-B21HPE 800GB SAS 12G Read Intensive SFF (2.5in) SC 3yr Wty SSD762749-001VK0800JEABE762270-B21HPE 800GB SAS 12G Read Intensive LFF (3.5in) LP 3yr Wty SSD762750-001VO1600JEABF797301-B21HPE 1.6TB 12G SAS Value Endurance LFF 3.5-in LPC Enterprise Performance 3yr Wty Solid State Drive797545-001VO1600JEABF762263-B21HPE 1.6TB 12G SAS Value Endurance SFF 2.5-in SC Enterprise Value 3yr Wty Solid State Drive762751-001VO1600JEABF762272-B21HPE 1.6TB 12G SAS Value Endurance LFF 3.5-in SCC Enterprise Value 3yr Wty Solid State Drive762752-001Note:The list of impacted SSD models identified in this advisory is comprehensive. No other models are affected. The spare part numbers listed above are provided as a reference only; to avoid or resolve this issue, refer to the Resolution section.In the scenario described above, the following platforms configured with the above mentioned SSDs:HPE Apollo 4200 Gen9 ServerHPE D2220sb Storage BladeHPE ProLiant BL460c Gen9 Server BladeHPE ProLiant BL660c Gen9 Server BladeHPE ProLiant DL120 Gen9 ServerHPE ProLiant DL160 Gen8 ServerHPE ProLiant DL160 Gen9 ServerHPE ProLiant DL180 Gen9 ServerHPE ProLiant DL20 Gen9 ServerHPE ProLiant DL320e Gen8 ServerHPE ProLiant DL360 Gen9 ServerHPE ProLiant DL360e Gen8 ServerHPE ProLiant DL360p Gen8 ServerHPE ProLiant DL380 Gen9 ServerHPE ProLiant DL380e Gen8 ServerHPE ProLiant DL380p Gen8 ServerHPE ProLiant DL385p Gen8 ServerHPE ProLiant DL388 Gen9 ServerHPE ProLiant DL560 Gen8 ServerHPE ProLiant DL560 Gen9 ServerHPE ProLiant DL580 Gen8 ServerHPE ProLiant DL580 Gen9 ServerHPE ProLiant DL60 Gen9 ServerHPE ProLiant DL80 Gen9 ServerHPE ProLiant ML150 Gen9 ServerHPE ProLiant ML350 Gen9 ServerHPE ProLiant SL210t Gen8 ServerHPE ProLiant SL230s Gen8 ServerHPE ProLiant SL250s Gen8 ServerHPE ProLiant SL4540 Gen8 1 Node ServerHPE ProLiant SL4540 Gen8 2 Node ServerHPE ProLiant SL4540 Gen8 3 Node ServerHPE ProLiant WS460c Gen9 Graphics Server BladeHPE ProLiant XL450 Gen10 ServerHPE ProLiant XL450 Gen9 ServerHPE StoreEasy 1650 StorageHPE StoreEasy 1660 Expanded StorageHPE StoreEasy 1660 StorageHPE StoreEasy 1860 StorageHPE Synergy 620 Gen9 Compute ModuleHPE Synergy D3940 Storage Module
This issue has been resolved in SSD firmware version HPD4. Refer to the Installation Instructions tab on the download page for each Smart Component.Online HDD/SSD Flash Component for Windows (x64) - VK0400JEABD, VK0800JEABE, and VO1600JEABF DrivesOnline HDD/SSD Flash Component for Linux (x64) - VK0400JEABD, VK0800JEABE, and VO1600JEABF DrivesOnline HDD/SSD Flash Component for VMware ESXi - VK0400JEABD, VK0800JEABE, and VO1600JEABF DrivesFor any HPE Gen9 and Gen10 Platforms, HPE recommends performing an online firmware update during minimal I/O activity. This will not require a system reboot in most circumstances; however, in instances where the online firmware update does not complete successfully, an offline update will be required. After the flash update completes, the Smart Component will provide a message regarding whether the flash completed successfully.For any HPE Gen8 Platforms with HPE Smart Array Gen8 controllers, a system reboot will be required when updating the SSD firmware. In addition, online firmware flashing of drives attached to a Smart Array controller running in Zero Memory (ZM) mode or Host Bus Adapter (HBA) mode is not supported. Only offline firmware flashing of drives is supported for these configurations.Note:HBA mode indicates a configuration in which the controller does not use RAID.Additional information regarding the SSD firmware update process can be found in the following documents:HPE SAS Solid State Drive (SSD) Critical Firmware Update - Software Analysis and Update ToolsHPE Solid State Drive (SSD) Firmware Update Completion Messages Displayed by Smart ComponentRECEIVE PROACTIVE UPDATES: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL:Proactive Updates Subscription Form.NAVIGATION TIP:For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads to HPE Platforms and options, refer to theNavigation Tips document.SEARCH TIP:For hints on locating similar documents on HPE.com, refer to theSearch Tips document.
Operating Systems Affected:Not Applicable
No external links available for this bug
Click on a version to see all relevant bugs
Hewlett Packard Enterprise Integration
Learn more about where this data comes from
Bug Scrub Advisor
Streamline upgrades with automated vendor bug scrubs
BugZero Enterprise
Wish you caught this bug sooner? Get proactive today.
