OPERATIONAL DEFECT DATABASE
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Document VersionRelease DateDetails306/04/2020Updated the Resolution with the permanent fix, OneView 5.20.01.205/22/2020Updated the Description with a note on using HPE OneView Update Readiness Checker (OV-URC).105/21/2020Original Document Release.An upgrade from HPE OneView 5.0 to 5.20.00 will fail if OneView 3.00.08 or earlier was initially installed on the appliance. The upgrade will fail at 30% and will revert to the previous OneView release. This issue does not occur if the initial OneView installation was version 3.10 or later on the appliance, or if the upgrade is directly from version 4.20 to 5.20.00.Note: The OneView Update Readiness Checker (OV-URC) Tool version 1.6 has added a check to detect this issue before upgrading to OneView 5.20.00. It is a best practice to run the update readiness checker before attempting an upgrade to ensure most critical issues are identified before upgrade. For more information about OV-URC, see theHPE OneView Update Readiness Checker.
An HPE OneView 5.0 to 5.20.00 upgrade where version 3.00.08 or earlier was initially installed on the appliance.Note: This issue does not occur if the appliance starts at OneView 3.10 or later, or if the upgrade is directly from version 4.20 to 5.20.00.
This issue is corrected by upgrading toHPE OneView 5.20.01or later.If an upgrade is not possible, contact HPE Support and refer to document a00099835en_us.Click the following URL to locate the HPE Customer Support phone number in your country:TECHNICAL SUPPORT PHONE NUMBERS.RECEIVE PROACTIVE UPDATES: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL:Proactive Updates Subscription Form.NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for HPE systems and Options, refer to theNavigation Tips document.SEARCH TIP: For hints on locating similar documents on HPE.com, refer to theSearch Tips Document.
Operating Systems Affected:Not Applicable
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