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On any of the HPE Server platforms listed below, if the system is configured with certain NVME Solid State Drives (SSDs) running a firmware version prior to HPK5, the following issue can occur:After the drive space becomes full, and the drive is in an idle status for three days, the drive can potentially fail and cannot be accessed from that point forward.Note: This does not occur on drives running firmware version HPK5 (or later).Note: Once this issue occurs, it cannot be fixed by updating the firmware or sanitizing the drive under a brick situation.
Any HPE Platform using the following drive models in which the firmware is less than version HPK5:CapacityHPE Model NumberSupplier Model NumberOption KitOption Kit Description15360VO001536KYDZQMTFDKCC15T3TGPP69255-B21HPE 15.36TB NVMe RI BC U.3ST SPDM MV SSD800MO000800KYDZKMTFDKCC800TGQP81651-B21HPE 800GB NVMe MU BC U.3ST SPDM MV SSD1600MO001600KYDZRMTFDKCC1T6TGQP81654-B21HPE 1.6TB NVMe MU BC U.3ST SPDM MV SSD3200MO003200KYDZTMTFDKCC3T2TGQP81656-B21HPE 3.2TB NVMe MU BC U.3ST SPDM MV SSD6400MO006400KYDZUMTFDKCC6T4TGQP81658-B21HPE 6.4TB NVMe MU BC U.3ST SPDM MV SSD960VO000960KYDZHMTFDKCC960TGPP81660-B21HPE 960GB NVMe RI BC U.3ST SPDM MV SSD1920VO001920KYDZLMTFDKCC1T9TGPP81663-B21HPE 1.92TB NVMe RI BC U.3ST SPDM MV SSD3840VO003840KYDZNMTFDKCC3T8TGPP81665-B21HPE 3.84TB NVMe RI BC U.3ST SPDM MV SSD7680VO007680KYDZPMTFDKCC7T6TGPP81667-B21HPE 7.68TB NVMe RI BC U.3ST SPDM MV SSDCapacityHPE Model NumberSupplier Model NumberOption KitOption Kit Description15360VO001536KYDZQMTFDKCC15T3TGPP69255-B21HPE 15.36TB NVMe RI BC U.3ST SPDM MV SSD800MO000800KYDZKMTFDKCC800TGQP64999-B21HPE 800GB NVMe MU BC U.3ST SPDM MV SSD1600MO001600KYDZRMTFDKCC1T6TGQP64870-B21P65003-B21P65007-B21HPE 1.6TB NVMe MU BC U.3ST SPDM MV SSD3200MO003200KYDZTMTFDKCC3T2TGQP64878-B21P65011-B21P65015-B21HPE 3.2TB NVMe MU BC U.3ST SPDM MV SSD6400MO006400KYDZUMTFDKCC6T4TGQP64886-B21P65019-B21P65023-B21HPE 6.4TB NVMe MU BC U.3ST SPDM MV SSD960VO000960KYDZHMTFDKCC960TGPP64842-B21HPE 960GB NVMe RI BC U.3ST SPDM MV SSD1920VO001920KYDZLMTFDKCC1T9TGPP64844-B21P64843-B21P64874-B21HPE 1.92TB NVMe RI BC U.3ST SPDM MV SSD3840VO003840KYDZNMTFDKCC3T8TGPP64882-B21P64845-B21P64846-B21HPE 3.84TB NVMe RI BC U.3ST SPDM MV SSD7680VO007680KYDZPMTFDKCC7T6TGPP64890-B21P64847-B21P64848-B21HPE 7.68TB NVMe RI BC U.3ST SPDM MV SSD
Update the firmware to HPK5, available here:NOTE: A reboot IS NOT required after the Firmware update.Important: The firmware update will only be successful on systems that are directly connected to the drive.Windows:https://downloads.hpe.com/pub/softlib2/software1/pubsw-generic/p453345315/v266680/HPECertificateUpdateWindowsToolV2.zipLinux:https://downloads.hpe.com/pub/softlib2/software1/pubsw-generic/p2094805015/v266681/HPECertificateUpdateLinuxToolV2.tarVMware:https://downloads.hpe.com/pub/softlib2/software1/pubsw-generic/p1608849453/v274180/HPECertificateUpdateVmwareToolV2(B).zipIf the drive firmware is not at HPK5 and this issue occurs, contact HPE support for drive replacement.Document VersionRelease DateDetails6September 24, 2025Added Alletra 4120 and Alletra 4140 to impacted platforms5September 19, 2025Added link to download of Certificate tool now available for VMware systems4July 2, 2025Added a note that this update is only successful on systems that are directly connected to the NVMe drive3June 16, 2025Added a note to the Resolution section to indicate that a reboot is NOT required after the firmware update2June 11, 2025Updated the tables in the document with additional Option Kit numbers1May 28, 2025Original document release
Operating Systems Affected:Microsoft Windows Server 2016, Microsoft Windows Server 2019, Microsoft Windows Server 2022, Microsoft Windows Server 2025, Microsoft Windows Storage Server 2016, Red Hat Enterprise Linux 10, Red Hat Enterprise Linux 9.0, Red Hat Enterprise Linux 9.1, Red Hat Enterprise Linux 9.2, Red Hat Enterprise Linux 9.3, Red Hat Enterprise Linux 9.4, VMware ESXi 6.5, VMware ESXi 6.7, VMware ESXi 7.0, VMware ESXi 8.0, VMware ESXi 9.0
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