OPERATIONAL DEFECT DATABASE
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Document VersionRelease DateDetails309/21/2018Updated the Title, Description and Resolution sections.209/14/2018Updated the Description and the Resolution sections.105/23/2018Original Document Release.Beginning September 28, 2018, the HPE Insight Remote Support solution (Insight RS) will move to new root and intermediate security certificates issued by DigiCert for secure communication between Insight RS and the HPE Remote Support Data Centers.New certificates are available through recent software and firmware updates.Insight Remote Support has released the new DigiCert certificates through the Insight RS Software Manager.Review theRemote Support Certificate Update Guidefor download and installation instructions to update these certificates and maintain connectivity with HPE remote support.Note: Users must also confirm they are pointing to HPE.com URLs when communicating with HPE.Review theRemote Support Certificate Update Guidefor information on how to verify the CMS is properly configured to communicate to HPE.com.
Any HPE product running HPE Insight Remote Support versions prior to 7.9 require new certificates.All Insight Remote Support versions (including 7.9) must also be properly configured to communicate to HPE.com. This includes confirming the firewall or proxy rules are configured to permit communication to HPE.com.
Refer to the table below for a summary of the actions required based on your currently installed version of Insight RS. Review theRemote Support Certificate Update Guidefor further instructions and information.NOTE: Prior to installing or upgrading to a new version of I-RS, confirm the firewall or proxy rules will permit communication tohttps://api.support.hpe.comover port 443. To test connectivity, go tohttps://api.support.hpe.com/v1/healthcheck/healthcheck.aspxand verify a response of OK.Upgrade Information:Connectivity TypeRelease VersionUpgrade SupportedRecommended actionINSIGHT REMOTE SUPPORT5.x – 7.4.0Not supported. New installation required.ACTION MUST BE TAKEN BY SEPTEMBER 28Download Insight RS version 7.9Quick Installation GuideInstallation and Configuration GuideMonitored Devices Configuration Guide7.5.0 – 7.6.0*7.9 via Software Depot onlyACTION MUST BE TAKEN BY SEPTEMBER 28Download Insight RS version 7.9Upgrade GuideQuick Installation GuideInstallation and Configuration Guide7.7 – 7.8Recommend an upgrade to 7.9.Can also run "Check for Updates" in IRS Software Manager to install patch.ACTION MUST BE TAKEN BY NOVEMBER 1Upgrade GuideQuick Installation GuideInstallation and Configuration Guide* Standard upgrade support is from versions 7.7 and 7.8. To facilitate the move to version 7.9, we are extending our support to include upgrades from versions of 7.6 and 7.5For further questions or help:Log a request with Insight RS customer supportNOTE:Products sold prior to the November 1, 2015 separation of Hewlett-Packard Company into Hewlett Packard Enterprise Company and HP Inc. may have older product names and model numbers that differ from current models.RECEIVE PROACTIVE UPDATES: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL:Proactive Updates Subscription Form.NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to theNavigation Tips document.SEARCH TIP: For hints on locating similar documents on HPE.com, refer to theSearch Tips Document.
Operating Systems Affected:Not Applicable
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