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VxRail Platform service failed with error assert len(boot_devs) == 1, 'We have multiple boot devices? reported in the platform_svc.log VxVerfy is showing error ' 2 Fail | 536795 | bmc: Firmware test timeout. Check Platform Service '. Platform_svc.log is showing issues with executing script located at path /opt/vxrail/bin/utility/host.py line 443. Line 443 in the host.py script is responsible for doing the checks on the bootable devices on the ESXi as shown below: def get_service_datastore_path(): """get the service datastore path This is a guess work. The assumption is that we will have one and only one VMFS ds on the boot device. """ boot_devs = { dev['Device'] for dev in esxcli('storage core device list') if dev['Is Boot Device'] } assert len(boot_devs) == 1, 'We have multiple boot devices?' dev = boot_devs.pop() with HostConnection() as host_conn: ds = host_conn.get_vmfs_datastore_on_bootdev(dev) if ds: return ds[0].info.url return None
When you run esxcli storage core device list | grep -i dellboss -A40 , the DELLBOSS_VD is not set as a boot device as shown below, which causes the script to crash. [management@esxi03:~] esxcli storage core device list | grep -i dellboss -A40 t10.ATA_____DELLBOSS_VD_____________________________d2f1e897dd2e001000000000 Display Name: Local ATA Disk (t10.ATA_____DELLBOSS_VD_____________________________d2f1e897dd2e001000000000) Has Settable Display Name: true Size: 228872 Device Type: Direct-Access Multipath Plugin: NMP Devfs Path: /vmfs/devices/disks/t10.ATA_____DELLBOSS_VD_____________________________d2f1e897dd2e001000000000 Vendor: ATA Model: DELLBOSS VD Revision: 00-0 SCSI Level: 5 Is Pseudo: false Status: on Is RDM Capable: false Is Local: true Is Removable: false Is SSD: false Is VVOL PE: false Is Offline: false Is Perennially Reserved: false Queue Full Sample Size: 0 Queue Full Threshold: 0 Thin Provisioning Status: yes Attached Filters: VAAI Status: unsupported Other UIDs: vml.0100000000643266316538393764643265303031300000000044454c4c424f Is Shared Clusterwide: false Is SAS: false Is USB: false Is Boot Device: false Device Max Queue Depth: 31 No of outstanding IOs with competing worlds: 31 Drive Type: unknown RAID Level: unknown Number of Physical Drives: unknown Protection Enabled: false PI Activated: false PI Type: 0 PI Protection Mask: NO PROTECTION Supported Guard Types: NO GUARD SUPPORT DIX Enabled: false DIX Guard Type: NO GUARD SUPPORT Emulated DIX/DIF Enabled: false
To resolve this issue: Place the server in maintenance mode. Reboot the server. Confirm Is Boot Device : true using the command: esxcli storage core device list | grep -i dellboss -A40 If rebooting the node does not fix the issue, power drain the node following: PowerEdge: How Do I Reset and Power Drain or Do a Virtual AC Cycle
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