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Alerts for XMS SECURE REMOTE SERVICES-VE gateway for this issue are found after restarting the XMS. Some or all clusters managed by this XMS appear to be disconnected from the SECURE REMOTE SERVICES-VE gateway. This affects XMS versions 6.0 and higher and Secure Remote Services VE versions 3.16 and higher. Alerts and daily log-bundles may not be sent to EMC Call-Home. Symptom Code Alert Type Alert Description XTR3000202 alert_def_esrsve_clusters_partially_disconnected Some of the clusters managed by this XMS appear to be disconnected from the SECURE REMOTE SERVICES-VE gateway. XTR3000203 alert_def_esrsve_clusters_disconnected All clusters managed by this XMS appear to be disconnected from the SECURE REMOTE SERVICES-VE gateway. Scenario 1: If Secure Remote Services gateway is registered. show-xms-esrsve-registration Cluster-Name Index Primary-Esrs-Key Secondary-Esrs-Key ESRS-VE-Connection-Status ESRS-VE-Secondary-Connection-Status Corp-CLSTRXIO 1 registered registered Online Online Scenario 2 : If the p gateway is not registered xmcli (tech)> show-xms-esrsve-registration Cluster-Name Index Primary-Esrs-Key Secondary-Esrs-Key ESRS-VE-Connection-Status ESRS-VE-Secondary-Connection-Status Corp-CLSTRXIO 1 not-registered not-registered None None
Some or all the clusters on the XMS are not registered or connected to the Secure Remote Services or there is no gateway. This could be due to the following: A newly deployed Secure Remote Services gateway, A newly deployed XMS, An XMS with a recently added cluster, The Secure Remote Services gateway is down The Secure Remote Services gateway has moved
Verify that Secure Remote Services is configured properly, check the status of the gateways and verify that the management network is running properly. From the XMS, check the Secure Remote Services configuration with the `show-syr-notifier` command. Correct if the settings are wrong with the command `modify-syr-notifier`. If the settings are correct, test the connectivity with the `test-xms-tcp-connectivity` and the `send-syr-notification test-event` commands. Check that the XMS is registered on the Secure Remote Services gateway with the `show-xms-esrsve-registration` command. If the test commands fail or the problem persists: Check the Secure Remote Services gateway by logging in to the gateway and verifying it is up and running Verify relevant services are running Attempt to restart the gateway and retry the tests from the XMS and, Check the Secure Remote Services gateway from their side. A related article of interest is XtremIO: On an XMS installed with version 6.0.1 and the SECURE REMOTE SERVICES-VE configuration, Advisories may not get refreshed following multiple network disconnections of the primary SECURE REMOTE SERVICES-VE GW. Scenario 1: SECURE REMOTE SERVICES-VE-Connection-Status shows registered, Hence no action required. Scenario 2: SECURE REMOTE SERVICES-VE-Connection-Status shows not-registered, troubleshoot Secure Remote Services registration. Resolution Action Plan: Customer can use the user interface to configure SECURE REMOTE SERVICES-VE, when it asks for the username/password, use the credentials used to connect to support. If the user interface is not working to configure this, use the CLI, the admin user can use the following commands to configure Secure Remote Services VE. modify-syr-notifier reset-configurationmodify-syr-notifier connection-type="esrsvegw" site-name="<Site Name>" frequency=24 esrs-gw-host="<IP or Name>" password="<password used log into support>" username="<username used to log into support>" enable modify-syr-notifier connection-type="esrsvegw" site-name="<Site Name>" frequency=24 esrs-gw-host-secondary="<IP or Name>" password="<password used log into support>" username="<username used to log into support>" enable If the issue persists contact Dell Support. NOTE: A fix related to this issue has been added in XMS version 6.3 (see tracking number XIO-63408 in the XMS Release Notes). If an upgrade is needed, contact Dell Support to request an XMS-only upgrade to 6.3.
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