Symptoms

Cannot start the http daemon on the Avamar Utility Node after a file's SSL certificate configuration change: Evidence: root@hostname.domain:/etc/apache2/conf.d/#: website restart ===Shutting down website Shutting down httpd2 (waiting for all children to terminate) done ===Starting website Starting httpd2 (prefork) startproc: exit status of parent of /usr/sbin/httpd2- prefork: 1 failed

Cause

</var/log/apache2/err_log> ...... [Mon Jun 26 11:51:52 2017] [error] Unable to configure RSA server private key [Mon Jun 26 11:51:52 2017] [error] SSL Library Error: 185073780 error:0B080074:x509 certificate routines:X509_check_private_key:key values mismatch [Mon Jun 26 12:00:23 2017] [warn] RSA server certificate CommonName (CN) `hostname.domain' does NOT match server name!? [Mon Jun 26 12:00:23 2017] [error] Unable to configure RSA server private key [Mon Jun 26 12:00:23 2017] [error] SSL Library Error: 185073780 error:0B080074:x509 certificate routines:X509_check_private_key:key values mismatch

Resolution

Check if the value output matches on both these two files:openssl rsa -noout -modulus -in server.key | openssl md5openssl x509 -noout -modulus -in server.crt | openssl md5 If not, you must use the correct one , or you must regenerate the key and crt file.

Support Cases